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CloudDataGoOperationsPlatformProductRustSupportremote

Job description

Tier 3 Technical Analyst at 34ED LLC

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with over 800,000 badges in use. The cloud-based CENTEGIX Safety Platform® initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 18,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose We are seeking a skilled Tier 3 Technical Analyst to monitor the performance of CrisisAlert hardware devices, primarily gateways, 1 million+ strobes, and 1 million+ badges to ensure the reliability of CENTEGIX Safety Platform services. This role focuses on analyzing telemetry data, identifying performance issues, and collaborating with Operations, Product Management, and Engineering teams to improve device reliability and the overall customer experience. Position

Responsibilities

Analyze large datasets of device telemetry, metrics, and error logs to identify performance trends and system anomalies. Collaborate with Product Management to extract, define, and document clear technical and functional specifications for new firmware. Collaborate with Product Management to define and execute test cases to measure hardware and firmware efficiency under various network conditions.

Assist Tier 3 Engineers investigating complex technical escalations from customer support to isolate firmware bugs, hardware defects, or environmental interference. Use data from devices to identify occurrences rates and patterns. Translate raw data from device and system logs into real real business needs by creating dashboards and technical reports for Product Management and Engineering teams to drive data-backed product decisions.

Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate device performance after software and hardware rollouts. Collaborate with customers as needed to test in real world environments to replicate issues for data collection and/or validate proposed fixes are successful. ATS provider: Paylocity.