Senior PIV Support Specialist

Position Overview

We are seeking an experienced Senior PIV Support Specialist to support FAA Personnel Security operations and identity credentialing services. This role is responsible for identity proofing, credential issuance, PIV card diagnostics, applicant support, and compliance with federal security standards and FAA security requirements.

The ideal candidate will have extensive experience with PIV provisioning systems, identity verification processes, and customer-facing security operations in high-security environments.

Minimum qualifications

Minimum of 10 years of related experience

At least 1 year of hands-on PIV card diagnostics experience

Key Responsibilities

Identity Verification & Credentialing

Conduct identity proofing by verifying and documenting acceptable identity source documents

Review and validate DOT Form 1681 for accuracy and authorized FAA sponsor signatures

Attach completed Form I-9 documentation when applicable

Fingerprint and photograph applicants as required

Collect investigative forms and provide documentation to registrars

Enter and maintain applicant information within IMS or CMS identification media systems

PIV Card Issuance & Support

Validate registrar authorization prior to issuing PIV cards

Issue identification cards in accordance with FAA-approved procedures, including remote badge processing

Notify applicants when credentials are ready for pickup

Verify applicant identity using biometric fingerprint authentication prior to credential release

Educate applicants on safeguarding credentials and reporting lost or stolen IDs

File and/or scan DOT Form 1681 documentation

Operational Support

Provide assistance to Personnel Security Specialists as needed

Support FAA regional facilities during PIV rollout initiatives when directed by Division Management

Maintain strict adherence to FAA security protocols and operational standards

Required Skills & Experience

Experience with PIV provisioning software

Strong knowledge of PIV card diagnostics (required)

Proficiency with:

Microsoft Office Suite (including Outlook)

Web-based applications and computer systems

Excellent verbal and written communication skills

Strong customer service and conflict resolution abilities

Highly organized, detail-oriented, and capable of meeting strict deadlines

Personnel Security Requirements

Due to the sensitive nature of the work, all positions are designated as high-risk positions .

Selected candidates must be willing to undergo an FAA background investigation and complete the following forms:

SF-85P – Questionnaire for Public Trust

FD-258 – FBI Fingerprint Card

DOT Form 1631 – Disclosure and Authorization Pertaining to Consumer Reports Pursuant to the Fair Credit Reporting Act

Personnel supporting classified ASH functions or facilities may also be required to complete:

SF-86 – National Security Clearance Documentation

Benefits

We offer a comprehensive benefits package including:

Aetna Medical Insurance

Dental, Vision, and Life Insurance

Direct Deposit and Wisely Pay options

Generous 401(k) Retirement Plan

Paid Time Off (PTO) and Sick Leave

Seven Paid Holidays plus Birthday Leave

LegalShield and Identity Theft Protection options

Equal Opportunity Employer/Veteran/Disabled

Department: FAA-ASH.

ATS provider: Bamboohr.