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Engagement Specialist II - Customer Service (PART-TIME) at Engaging Solutions LLC
This is a part-time role averaging 20 hours per week, therefor ineligible for
Benefits
This position is remote, but the employee must reside in Indiana. Position Purpose: The purpose of the Engagement Specialist – Customer Service in the contact center is to handle inbound and outbound interactions. The Engagement Specialist is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes for Engaging Solutions and the assigned client. Competencies/Duties: Conduct inbound and outbound customer interaction support.
Attract and retain customers by promoting the company positively, providing prompt and accurate customer service. Utilize reference materials to take ownership of customer issues and drive resolutions. Document all customer interactions according to standard operating procedures. Provide customers with prompt and accurate customer service. Identify, escalate, and route priority issues to appropriate resource(s). Meet department expectations and key performance indicator goals.
Participate in continuous quality improvement initiatives. Train junior engagement specialists. Manage multiple client projects. ATS provider: Paylocity. Salary: USD.