Part-Time Member Communications Representative

Position Title : Part-Time Member Communications Representative Department: Communications Reports to: Member Communications Coordinator Supervision Received: Direct Supervision Exercised: Member Communication Outage Restoration Team FLSA Status: Non-Exempt Essential Duties and

Responsibilities

: The Member Communications Representative helps keep members informed during outages, planned maintenance and other service-related events. m. m.

The person in this position: Drafts and sends text messages, phone notifications and other communications to members Provides timely updates during outages and planned work Monitors and responds to member questions and outage-related inquiries Returns calls from members reporting outages or requesting information Tracks member feedback and assists with communication reports Must be able to appropriately handle confidential information and act within the practices established by the Bluebonnet Red Flag policy Tools and Equipment Used: Office Equipment including computer, printer, copier, fax, etc.

May be required to drive a cooperative vehicle According to established business need, must maintain a mobile phone and appropriate communication plan Physical Demands: Requires repetitive motion of hands and fingers such as dialing and keyboarding Light lifting Work Environment: Typical office environment, including remote and on-site work during scheduled shifts at Bluebonnet headquarters in Bastrop and the Engineering building in Giddings to ensure proximity to the Control Center In addition to normal business hours, required to work varying schedules, including shift work, call duty, extended hours, weekends and holidays and able to perform rotational 24/7 on-call duties Travels to Control Centers as needed and during Level 2 and 3 events, including on days and times beyond standard workdays and weekends This part-time position is not to exceed 29 hours per week and 1,000 hours per year ATS provider: Paylocity.