WFH.teamOpen app$139k-$207k
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Senior CRM Account Executive - Business Services at Servicenow
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Segment : Enterprise (5K+ employees) Vertical : Business Services (for example, real estate, consulting, staffing, and other firms that sell professional or operational services to businesses) Geo : Primarily West and Central US The Sr. CRM Account Executive will oversee market success of ServiceNow's Customer Workflow products.
These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The Sr. CRM Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model.
Responsibilities
/ activities can vary by solution area given coverage capacity.
Support territory strategy and planning to improve vertical agreement, account use case targeting and execution Provide input to AE during the account planning process based on territory strategy and recommendation Ensure recommendation to territory strategy and account planning is aligned with Now Value principles Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle Customize the time allocation of
Responsibilities
to the needs of the territory and account team and celebrate successes To be successful in this role you have: Required: 7+ years CSM/FSM/S2P/Q2C software domain sales experience 5+ years experience as a full-cycle Enterprise AE or full-cycle ("prime") solution seller Consistently meets or exceeds sales quotas Current location major metro of West or Central US strongly preferred Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Understanding of business sales processes Travel required: 50% For positions in this location, we offer a base pay of $139,400 - $207,000 , plus equity (when applicable), variable/incentive
Compensation
and
Benefits
Sales positions generally offer a competitive On Target Earnings (OTE) incentive
Compensation
structure. Please note that the base pay shown is a guideline, and individual total
Compensation
will vary based on factors such as
Qualifications
, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation
is based on the geographic location in which
The role
is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here .
To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal
Requirements
Accommodations We strive to create an accessible and inclusive experience for all candidates. com for assistance. S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Department: Sales. ATS provider: Smartrecruiters. Salary: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention.
Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
Segment : Enterprise (5K+ employees) Vertical : Business Services (for example, real estate, consulting, staffing, and other firms that sell professional or operational services to businesses) Geo : Primarily West and Central US The Sr. CRM Account Executive will oversee market success of ServiceNow's Customer Workflow products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.
What you get to do in this role: The Sr. CRM Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model.
Responsibilities
/ activities can vary by solution area given coverage capacity.
Support territory strategy and planning to improve vertical agreement, account use case targeting and execution Provide input to AE during the account planning process based on territory strategy and recommendation Ensure recommendation to territory strategy and account planning is aligned with Now Value principles Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle Customize the time allocation of
Responsibilities
to the needs of the territory and account team and celebrate successes To be successful in this role you have: Required: 7+ years CSM/FSM/S2P/Q2C software domain sales experience 5+ years experience as a full-cycle Enterprise AE or full-cycle ("prime") solution seller Consistently meets or exceeds sales quotas Current location major metro of West or Central US strongly preferred Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Understanding of business sales processes Travel required: 50% For positions in this location, we offer a base pay of $139,400 - $207,000 , plus equity (when applicable), variable/incentive
Compensation
and
Benefits
Sales positions generally offer a competitive On Target Earnings (OTE) incentive
Compensation
structure. Please note that the base pay shown is a guideline, and individual total
Compensation
will vary based on factors such as
Qualifications
, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation
is based on the geographic location in which
The role
is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here .
To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal
Requirements
Accommodations We strive to create an accessible and inclusive experience for all candidates. com for assistance. S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license..