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Remote candidate

Jade Jarrell

Quality Assurance Lead | Contact Center Performance, Reporting & Coaching

Quincy, United States Lead
Contact candidate
Target rolesCustomer Support, Quality Assurance Lead
TimezoneAmerica/New_York
Work eligibilityUnited States
Profile updatedJun 8, 2026
Profile summary

What this candidate is looking for

Quality Assurance Lead | Contact Center Performance, Reporting & Coaching

Target roles
Customer SupportQuality Assurance LeadQuality Assurance SpecialistContact Center Performance AnalystQA Reporting AnalystCoaching Specialist
Skills
customer_servicemicrosoft_officemicrosoft_excelmicrosoft_wordnice_incontacttime_managementtechnical_writermentoringgoogle_docsdropboxcustomer_supportVerintOneDriveDiscordInbound Call CenterOutbound Call CenterCall CenterTransfer AgencyAMLTraining and DevelopmentCall Center TrainerLeadershipcustomer_support_representativecustomer_service_managerQuality Assurance (QA)Call Monitoring & EvaluationsQA Score & AHT AnalysisCoaching & Performance FeedbackRoot-Cause AnalysisSOP & Knowledge Base DocumentationManager/Training AlignmentExcel (Reporting)
Remote preferences
LocationQuincy, United States
SeniorityLead
Salary target$55k-$100k
Employment typefull_time