Aisera remote jobs and company guide

We are Aisera, a company passionate about transforming the daily experiences of your employees and customers. Founded in 2017 in Palo Alto, California, in the heart of Silicon Valley, we've grown to a global team of over 250 members with a presence across the USA, Canada, the UK, France, Greece, and India. Our core mission is to empower users with advanced self-service capabilities, automating both routine and complex tasks, and offering swift resolutions for those in need of assistance. We deliver an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains. This enables organizations to achieve exponential cost efficiencies, higher productivity, and an enhanced employee and customer experience.

Our AI Service Experience platform (AISX) harnesses the power of large language models and deep domain knowledge to effortlessly achieve 75%+ auto-resolution rates for inquiries and cut service delivery costs by 70%+ through self-service. We offer end-to-end automation of tasks, workflows, and processes across digital, voice, and contact center channels. Our solutions are built on a foundation of trust, responsibility, auditability, privacy, and security (TRAPS), ensuring they meet the stringent data governance requirements of any organization. We are proud to have a seasoned founding team that has successfully led companies through prior startups and acquisitions. We foster a culture of responsibility and ownership, hiring individuals from diverse backgrounds and experiences who operate with a high degree of empathy for our customers and each other. We are committed to driving innovation in Generative AI and helping enterprises boost revenue, improve user productivity, and lower operating expenses by creating magical user experiences.