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Born from deep-seated expertise within the Commercial Real Estate (CRE) industry, HILO's journey began not in a boardroom, but from over two decades of firsthand experience serving the sector. The platform was conceived and meticulously built from the inside out, informed by a profound understanding of what building operators and tenants truly want and need. The story is closely tied to its Co-founder and CEO, David Abrams, whose career trajectory saw a promotions company blossom into a full-service marketing and communications agency. This agency became renowned for crafting impactful engagement programs and unforgettable tenant experiences for some of Canada's most esteemed CRE developers, laying the foundational insights for what would become HILO.

The company emerged at a pivotal moment of transformation for the real estate world. Recognizing that the core business of office buildings was undergoing a monumental shift from simply providing space to curating experiences, HILO positioned itself at the forefront of this evolution. The rise of the hybrid work model further amplified this need. With teams distributed and employees working from anywhere, the demand for efficiency, convenience, and a genuine connection to a building's community became more critical than ever. HILO was engineered to meet this challenge head-on, creating a digital bridge to reduce friction, enhance communication, and connect people to places and experiences. Its relentless mission is to unite developers, property managers, and tenants, forging the largest and most engaged platform that connects people to their buildings and empowers operators to attract and retain the modern tenant.