Hera remote jobs and company guide

In 2019, Jenny Lee watched her aunt - the 'alpha daughter' of the family - silently break under the weight of caring for her grandmother with dementia. The phone calls, the appointments, the insurance battles, the endless follow-through that happened the moment grandma left the doctor's office. It wasn't just her family. When Lee spoke to hundreds of adult children, she heard the same thing everywhere: 'I'm completely lost. I spend hours on the phone hitting one dead end after another.'

That's when it hit her: every complex system in America has a professional translation layer. You have a lawyer for legal. TurboTax for taxes. A financial advisor for your money. But healthcare - the most complex system that touches every single family - leaves us on our own. So she built Hera, a care management company that matches families with dedicated Heroes - senior care experts who coordinate everything for aging parents. The company created a new profession in healthcare: the Hero, who handles the work that isn't clinical but is everything: finding the right doctors, navigating insurance, applying for Medicaid, managing medications. They focus on the part of healthcare no one else owns - the last mile.

Today, Hera serves families in New York, New Jersey, California, Florida, Massachusetts, Maryland, and Pennsylvania. Behind every Hero is Juno, an AI-powered teammate that handles documentation, billing, and busywork so Heroes can focus on human connection. 90% of Hera clients pay $0 out of pocket because their services are covered by Original Medicare's Chronic Care Management program. The company has partnered with major health systems including Weill Cornell, NYU Langone, UCSF, and Mount Sinai, and has raised funding from Accel and Bain Capital Ventures.