Recordsure remote jobs and company guide

Recordsure is game-changing speech and document analytics for regulated industries.

Recordsure was founded by Joanne Smith in 2012 after she had witnessed first-hand the challenges faced by banks and financial services firms in the wake of the financial crisis.

Two issues in particular stood out: firstly, few firms were recording face-to-face meetings. This meant incomplete audit trails and a huge compliance risk. Secondly, firms had no way to review all their customer interactions. Monitoring them manually was so labour-intensive that they were forced to randomly sample a small portion, typically only 1–5% of all interactions.

Joanne began researching a technological solution to review customer conversations at scale, not just for compliance but for customer care, training and sales optimisation. When she realised that no solution existed, she created Recordsure to transform the way regulated organisations harness their customer records.