Useful remote jobs and company guide

Useful was co-founded by two former PMs at Amplitude, Mike and Carter . At Amplitude, they learned first-hand the importance of building products and features that solve real and valuable customer needs. But it was hard to talk to users, involve them in the product development process, and tell their stories. In September 2021, over a dinner of chips ‘n queso 🧀 in Austin, TX, they realized they had both been imagining the same thing: a future where it’s easier for product teams to connect with customers, understand their needs, and build products people love .

Useful is the fastest way for PMs to create powerful highlights from customer conversations to share insights and learnings with their teams. For teams, Useful offers a shared, searchable database of customer calls.

Product Managers’ core job is to prioritize the customer problems that, if solved, will grow their business. To execute that core job, PMs must share the observations and insights from customer conversations to provide their teams with clarity on customer needs and understanding. The problem is that current ways to tell those stories are slow, laborious, and ineffective.

The most engaging and compelling stories are the ones that customers share themselves. Today, most PMs settle for using quotes and/or paraphrasing from their notes because the alternative is to produce an actual clip from a customer call by downloading mp4 files from Zoom and then scrubbing those files and clipping them with tools like iMovie and Quicktime. The work is painstakingly slow, time-consuming, and minimally rewarding.