Client Manager, Group Benefits - Premier Markets

RESPONSIBILITIES: Facilitates ongoing stakeholder relationships (with clients, consultants, brokers, underwriters) through proactive client engagement (e.g., meetings, plan reviews) to ensure client retention and satisfaction. Gather relevant data/information and interprets reports to inform right rate action for clients. Manages the lifecycle of a client to drive the right policy and plan solutions to their benefit needs, while balancing the needs of the client with that of the business. Negotiates with multiple stakeholders (e.g., clients, consultants, brokers, underwriters) to manage renewal rates for assigned client accounts and generates strategic plan alternative options to meet the clients' unique benefit needs and financial objectives. Serves as main contact for plan holder/client accounts to ensure client satisfaction, persistency, growth, and profitability goals are achieved. Understands the insurance ecosystem, works closely with sales, service, underwriting and support to provide a unified and aligned messaging, strategy and approach to client.

FAMILY: GB CLIENT MANAGEMENT - PREMIER MARKET: Builds and maintains relationships with group clients who hold group insurance policies. Accountable to client retention, account management, driving growth, strategic planning, and coordination with internal teams to deliver exceptional service client satisfaction. Takes a customer-centric approach to support goals around service quality, persistency, add-issue, enrollment, re-enrollment, selling rate, and profitable growth.

LEVEL: 06-IC: Requires in-depth conceptual and practical knowledge in own Job Family; and basic knowledge of related Job Families. Acts as a resource for colleagues with less experience. Instructions are typically broad , where it is expected that seasoned experience and judgment and autonomy is applied on day to day tasks. Solves complex problems Represents the level at which career may stabilize for many years or even until retirement. Typically has a minimum of 4-6+ years of experience.

Salary Range

$65,630.00 - $107,817.50

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com . Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers ). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com , making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com .

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.