Field Claims Specialist - Workers' Compensation

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Who we are

Strategic Comp is a leading provider of workers' compensation insurance for large employers committed to protecting their workforce. As part of Great American Insurance Group, we combine the strength and stability of a trusted organization with more than 150 years of history with the entrepreneurial spirit of a growing business.

Through our specialized insurance expertise and field-based service model, we build lasting partnerships and deliver exceptional results for our customers. Our culture is built on collaboration, excellence, and a shared commitment to serving our customers and one another.

Strategic Comp is seeking an experienced Field Claims Specialist to manage complex, high-exposure Minnesota workers' compensation claims. In this role, you will investigate, evaluate, negotiate, and resolve claims while partnering closely with injured workers, employers, medical providers, and legal counsel to achieve timely and effective outcomes.

Our claims philosophy is proactive, collaborative, and results-driven. We are looking for a strategic claims professional who takes ownership of the claim process, exercises sound judgment, and develops effective resolution strategies from initial investigation through closure. You'll manage a dedicated caseload of approximately 60 claims, allowing you to be proactive, build strong stakeholder relationships, and drive favorable claim outcomes.

This is a field-based position requiring approximately 60% travel within Minnesota and 40% remote work from a home office. Overnight travel may be required based on claim activity and business needs. Business travel expenses, including mileage reimbursement, are provided.

Location Requirement: Candidates must reside in Minnesota or within a reasonable distance of the Minnesota market in a neighboring state.

Responsibilities

• Manage a caseload of complex Minnesota workers' compensation claims, some involving significant exposure.
• Investigate claims and gather facts to determine coverage, compensability, and benefit eligibility.
• Analyze claims and develop effective resolution strategies.
• Establish and manage claim reserves.
• Negotiate settlements and drive timely claim resolution.
• Conduct face-to-face meetings with injured workers, employers, and other stakeholders.
• Prepare and present large loss reports to internal and external audiences.
• Attend mediations, settlement conferences, pre-trials, and trials as needed.
• Partner closely with defense attorneys, medical case managers, surveillance vendors, and other claim resources.
• Ensure claims are handled in compliance with Minnesota workers' compensation laws and regulations.

Qualifications

• Typically requires 10+ years of workers' compensation claims handling experience; exceptional candidates with 7+ years of proven success handling complex or high-exposure Minnesota workers' compensation claims will be considered.
• Active Minnesota Adjuster's License required.
• Strong knowledge of Minnesota workers' compensation laws, regulations, and claim handling practices.
• Demonstrated ability to independently investigate, evaluate, negotiate, and resolve complex claims.
• Excellent written and verbal communication skills with the ability to build strong relationships with a variety of internal and external stakeholders.
• Professional designations such as Associate in Claims (AIC) are preferred.
• Ability to travel approximately 60% of the time.

Business Unit

Strategic Comp

Salary Range

$105,000.00 -$115,000.00

Benefits

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers .

*Excludes seasonal employees and interns.