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What this posting tells you
Technical Support Engineering Leader role at Cursor to lead and grow a team in APAC with focus on delivering excellent support, operational improvements, and collaboration with product and engineering. Remote work is allowed with presence in Singapore, Australia, New Zealand, or Indonesia. Requires strong technical support background, leadership experience, and familiarity with SaaS and developer tools.
Backend, Medical billing, Product, Software, Customer support
Singapore, Australia, New Zealand, Indonesia
Timezone overlap is not stated.
mid_senior · full_time
- Required timezone overlap is not stated
- Compensation is not listed
Backend hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketTechnical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia at Cursor
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
About the role
We’re hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class.
Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them.
What you’ll do
- Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
- Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
- Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
- Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
- Drive operational excellence by improving workflows, building automations, and streamlining tooling.
- Champion documentation and knowledge sharing to empower both customers and teammates.
YOU MAY BE A FIT IF
- Prior experience as a Technical Support Engineer or in a hands-on technical support role.
- Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
- Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
- Familiarity with IDEs, LLMs, and AI-powered developer tools.
- Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
- Self-starter with curiosity, creativity, and a bias for action.
Working remotely at Cursor
Cursor is hiring for 1 active remote role, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.