Automotive Field Operations Specialist- SimplyAuto Care

The Field Operations Specialist is a versatile professional responsible for comprehensively understanding and executing existing company processes. This role is primarily focused on training, job performance, and adaptability, with a key emphasis on supporting sales-related activities, providing service advice, and seamlessly stepping into various roles when necessary. The specialist’s expectation is to increase or maintain the gross profit of a location.

This role will require heavy travel throughout the region and around 10% overnight travel.

Key Responsibilities

Process Training and Execution

Thoroughly understand and master existing company processes related to sales, service, and operations. Train team members on established processes to ensure consistent and high-quality execution. Monitor and assess job performance, providing constructive feedback and support for improvement. Float Role:

Act as a floater, ready to step into the positions of Service Advisor, Service Manager, or General Manager during periods of underperformance or the absence Ensure a smooth transition and maintain operational excellence during periods of absence of higher-ranking team members. Remote Work - Sales:

Engage in remote sales activities, leveraging technology and communication tools. Provide support and guidance to remote sales teams, ensuring alignment with company goals and maintaining customer satisfaction. Collaborate with on-site teams to address customer concerns and maintain service quality standards. Performance Improvement:

Identify underperforming areas and collaborate with team members to implement improvements. Contribute to the development of strategies to increase or maintain gross profit, depending on the specific situation.

Department: SimplyAuto.

ATS provider: Paylocity.

Salary: USD.