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What this posting tells you
Data, Marketing, Product, Software, Customer support
Eligible countries are not stated.
Eastern Time
senior · full_time
- Eligible hiring countries are not stated
- Compensation is not listed
Senior Technical Support Engineer, Network at NL02 NVIDIA Dutch B.V. Incorporated
We are looking for a Senior Network Engineer to join a dynamic, results-oriented team supporting InfiniBand and Ethernet fabrics in the most demanding data center, AI, storage, and HPC environments. As a Technical Support Engineer, you will be an approachable, proficient communicator who takes ownership of resolving issues while ensuring a high level of customer satisfaction. You will work closely with Engineering, Marketing, and Support teams on complex technical issues.
What you will be doing
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Tier 3 support for InfiniBand and Ethernet fabrics: installing, supporting, and resolving complex technical issues in large AI/HPC and storage clusters
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Troubleshooting end-to-end InfiniBand fabrics — subnet management (UFM / OpenSM), routing topology and congestion control.
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Developing and presenting comprehensive technical solutions to customer problems, including project management of complex fabric installations
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Problem reporting, issue replication, and resolution management
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Responding to customer technical inquiries
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Site visits and conference calls with customers and partners
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Developing and refining internal processes to improve support efficiency and productivity
What we need to see
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B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience
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5+ years providing customer support for hardware & software products
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Hands-on InfiniBand experience — OR deep Ethernet/RDMA expertise with a demonstrated ability and strong motivation to ramp quickly on InfiniBand (subnet manager, fabric topologies such as fat-tree, RDMA verbs, diagnostics)
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Extensive knowledge of LAN switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP routing (OSPF, BGP, PIM), plus virtualization, EVPN, VXLAN
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Linux experience and scripting
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Automation — Ansible
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Ability to work under pressure and support high-level customers
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Experience operating and configuring major vendors' switches and routers
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Analysis and diagnosis of highly complex networking problems
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Strong communication, presentation, and oral skills; excellent verbal and written English
Ways to stand out from the crowd
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Deep InfiniBand expertise: UFM, OpenSM, adaptive routing, congestion control, link-layer troubleshooting, ibdiagnet/perftest, ConnectX/BlueField adapters
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RDMA, RoCE, and GPUDirect RDMA in production AI/HPC clusters
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Clustering and data-center technologies, including upper-layer protocols (e.g., MPI, NCCL)
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Knowledge of Linux/Unix at an administration level
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Ethernet (10/40/100+ GigE) and/or InfiniBand at scale
NVIDIA is widely considered one of the technology world's most desirable employers, with some of the most forward-thinking and hardworking people anywhere. If you're creative, results-oriented, and enjoy having fun — what are you waiting for? Apply today!