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Decision details from the source listing
High school diploma or GED
Listed as unavailable
Authorized to work in the United States, U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
flexible
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What this posting tells you
Remote full-time Customer Service Representative role with Genesis Call Center, supporting inbound calls for major brands. Requires US work authorization and residency in specified states. High school diploma or GED required. Flexible schedule after certification. Benefits include paid training, PTO, supplemental insurance, telehealth access, incentives, and career growth.
Customer success, Healthcare admin, Marketing, Operations, Product, Customer support
United States
Timezone overlap is not stated.
entry · full_time
- Required timezone overlap is not stated
- Compensation is not listed
Customer success hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketCustomer Service Representative – Inbound Calls at Enterprise Call Center
Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.
Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.
As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.
We are hiring service-focused individuals to join our team as Customer Service Agents . In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.
- High school diploma or GED
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
- Ability to follow detailed processes and meet performance expectations
- Strong communication and active listening skills
- Comfortable navigating computer applications and web-based tools
- Ability to work independently and remain accountable to schedules
Preferred
- Prior call center or customer service experience
- Bilingual (Spanish/English) preferred but not required
- Familiarity with phone-based or computer-based support environments
- Flexible scheduling options after certification
- Paid training following successful client certification
- W2 employment structure with payroll, protections, and stability
- Paid time off and optional supplemental insurance (Aflac)
- Household telehealth access through MDLive
- Access to performance-based incentives
- Career advancement pathways into support, QA, and leadership roles
- All applicant information is kept confidential under EEO guidelines
Please Note
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.
Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/
Working remotely at Enterprise Call Center
Enterprise Call Center is hiring for 10 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.