WFH.teamOpen appSalary not listed
Salary details are shown when available from the source listing. Sign in before applying so the role can be reviewed against your resume, salary goals, seniority, timezone, and location eligibility.
Decision details from the source listing
Listed as unavailable
Valid EU work permit for Bulgaria
flexible
These fields are normalized from the employer's text. Confirm details on the employer site before applying.
What this posting tells you
This is a fully remote customer support role based in Bulgaria for Sutherland, supporting Spotify users via email and chat (no phone calls). Candidates must be fluent in French and English, have a valid EU work permit to work in Bulgaria, and be available to work flexible shifts including weekends. The position offers a permanent contract and multiple employee benefits. The job requires working within Bulgaria timezone and does not offer visa sponsorship.
Customer success, HR and recruiting, Marketing, Security, Software, Customer support
Bulgaria
Europe/Sofia
Entry to Mid Level · contract · full_time
- Compensation is not listed
Customer success hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketMusic Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) at Sutherland
About Sutherland
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!
What You'll Do (Non-Voice Support Only)
- Provide email and chat support (no phone calls!) to platform users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
What We’re Looking For
- Fluency in French (C1 level) and English (C1 level)
- Valid EU work permit – required to work in Bulgaria
- Availability to work flexible shifts, including weekends
- Previous customer service experience – a plus, but not a dealbreaker
- Excellent communication skills – as smooth as a jazz saxophone solo
- A positive, problem-solving attitude – even on the toughest tracks
What You’ll Get
- Permanent contract with long-term job security
- Fully remote training and work from anywhere in Bulgaria
- Additional health and life insurance
- 21 days of paid annual leave
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
Why Join Us?
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
Working remotely at Sutherland
Sutherland Global Services is an experience-led digital transformation company, providing business process and technology management services. They combine human-centered design with AI, analytics, and automation to help clients improve customer experiences and operational efficiency.
- Headquarters
- United States
- Team size
- 5000+
- Founded
- 1986
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on Sutherland's official careers page before applying.