Guest Member Marketing Specialist

Guest Member Marketing Specialist

Location: Remote – Colorado Residents Only

Position Type: Full-Time, non-exempt

Compensation: $25.94 - $32.07/hr. (DOE) + Commission

About the role

At Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and coworker. As our Guest Member Marketing Specialist, you will be the operational cornerstone of this mission, ensuring that every touchpoint of the Guest Member Program runs with flawless precision and genuine care. You will be the guardian of program integrity, driving guest satisfaction and retention by mastering the intricacies of administration, auditing, training, and cross-functional support.

This role is perfect for a hospitality professional who is equal parts detail-oriented strategist, patient mentor, and proactive problem-solver. You will take ownership of the entire program lifecycle, from onboarding new members and conducting meticulous compliance audits to delivering impactful training sessions and optimizing system configurations always acting with our 'End of the Line' philosophy to resolve issues and ensure seamless operations across Marketing, Owner Relations, and Concierge teams.

If you thrive on building structure out of complexity, are driven by data and guest satisfaction metrics, and find deep satisfaction in empowering your colleagues to deliver unforgettable experiences, we’d love to meet you.

Responsibilities

Manage the full lifecycle of Guest Member Program contracts, onboarding, and communications, including welcome calls and lifecycle outreach, to drive utilization and retention. Oversee day-to-day program administration, ensuring operational accuracy and strict compliance with established procedures. Serve as the go-to subject matter expert on program policies, operational requirements, and member benefits. Conduct regular audits of reservations, packages, guest files, and tour activity to identify discrepancies and partner with departments on corrective actions. Maintain reporting dashboards and prepare monthly performance reports on program activity, utilization, and KPIs. Ensure the accuracy and integrity of all operational data to support data-driven decision-making. Coordinate and facilitate training sessions, call coaching, and development initiatives for booking, fulfillment, and cross-departmental teams (Owner Relations, Concierge, Front Desk, Activities, etc.). Develop, update, and maintain training materials, process documentation, and operational resources. Provide ongoing troubleshooting and support to employees across the organization regarding program questions and requests. Maintain and optimize system configurations, including TravelClick rate plans, Interval memberships, and package inventory. Support the testing, implementation, and rollout of system enhancements and process improvements. Collaborate with Marketing, Owner Relations, Exchange Support, and other departments to ensure program alignment and effectiveness. Manage assigned projects and operational initiatives, including incentive programs, from planning through execution. Identify inefficiencies, recommend process improvements, and escalate strategic or cross-functional decisions to the Senior Manager as needed. Partner with the Senior Manager to achieve program goals, operational targets, and departmental objectives while maintaining an unwavering commitment to guest satisfaction and the "Sharing Smiles" culture.

ATS provider: Paylocity.

Salary: Compensation: $25.94 - $32.07/hr.