WFH.teamOpen app$137k-$187k
Salary details are shown when available from the source listing. Sign in before applying so the role can be reviewed against your resume, salary goals, seniority, timezone, and location eligibility.
Decision details from the source listing
3+ years stated
async
These fields are normalized from the employer's text. Confirm details on the employer site before applying.
What this posting tells you
Customer.io is hiring a Product Manager for a full-time, mid-senior level role focused on improving the self-serve product experience. The role is Americas remote with a strong async-first work environment. Candidates need 3+ years in SaaS product management and experience with data-driven experimentation and AI tooling. Compensations range from $137,000 to $187,200 USD depending on location zone. Benefits include full medical and family coverage, parental leave, unlimited PTO, and wellness stipends. The position involves collaboration across Product, Marketing, and CX teams and requires comfort working autonomously in a remote, async environment.
Customer success, Data, Design and creative, Healthcare admin, Marketing, Operations, Patient support, Product, Software, Writing and content
United States, Canada, Mexico, Brazil, Argentina, Chile, Colombia, Peru, Costa Rica, Panama, Uruguay, Paraguay, Ecuador, Guatemala, Honduras, El Salvador, Nicaragua, Bolivia
America/New_York, America/Chicago, America/Denver, America/Los_Angeles, America/Toronto, America/Vancouver, America/Mexico_City
mid_senior · full_time
Customer success hiring on WFH.team
This role's listed pay is near the median among 151 comparable roles shown here. Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketProduct Manager at Customerio
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io , and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io , and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.
What we value
- Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.
- Bias to experiment — you'd rather run a test than debate an opinion.
- Clear communication — you make complex tradeoffs easy for others to follow.
- Ownership without ego — you drive your area forward and know when to ask for help.
What you'll do
- Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade.
- Find and resolve friction points using data, experimentation, and customer insight.
- Define and track success metrics for activation, retention, and monetization.
- Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints.
- Work with Engineering to scope and deliver improvements that reduce time-to-value.
- Run A/B tests and growth experiments to find what drives conversion and engagement.
- Communicate priorities and progress clearly across teams and leadership.
What we're looking for
- 3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure.
- Experience using or developing AI-powered tooling in your product workflow
- A track record of improving activation or retention metrics.
- Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.
- Experience collaborating across Product, Marketing, and CX.
- A clear communicator who simplifies complexity and drives alignment.
- Deep curiosity about what helps customers succeed.
- Comfort working autonomously in a remote, async-first environment.
Compensation & Benefits
We believe in transparency. Starting salary for this role is $137k–$156k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Zone 1: $164,400–$187,200.
Zone 2: $150,700–$171,600.
Zone 3: $137,000–$156,000.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute call with a Recruiter
- 30-minute video call with the Hiring Manager
- 60-minute Product Case discussion with Engineering team members
- 60-minute Product Case Review call with a panel
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io .
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Working remotely at Customerio
Customerio is hiring for 1 active remote role, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.