Delivery Director NOAM-BP

About Valiantys

Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com.

Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Summary

As Delivery Director – North America , you will lead delivery operations across both project-based delivery and managed services , ensuring consistent execution, high-quality outcomes, and strong client satisfaction across our engagements.

You will lead a multi-level organization of Associate Consultants, Consultants, and Managers across Delivery and Managed Services, creating the operating environment, standards, and leadership needed for teams to perform at their best.

You will also play a key role in evolving how we deliver services by embedding AI-enabled capabilities across delivery workflows, support operations, and solution implementation , improving efficiency, consistency, quality, and scalability across the North American organization.

What You’ll Be Working On

Lead & Scale Delivery

Lead North America delivery operations across project-based engagements and managed services , ensuring consistent execution, quality, and client satisfaction

Establish scalable delivery practices, governance, and operational standards across teams

Ensure effective staffing, capacity planning, and resource allocation to support customer commitments and business growth

Drive predictable performance across quality, timelines, utilization, and delivery outcomes

Drive Client & Delivery Excellence

Ensure high-quality outcomes and a consistent customer experience across engagements

Monitor delivery health, solution quality, customer satisfaction, risks, and escalations

Provide executive oversight and leadership for complex, strategic, or at-risk engagements

Turn customer feedback and lessons learned into continuous improvements across delivery

Lead & Develop Teams

Lead and develop a multi-level organization of Associate Consultants, Consultants, and Managers across Delivery and Managed Services

Set clear expectations for performance, accountability, collaboration, and professional development

Coach Managers, strengthen leadership capabilities, and build succession plans

Foster a high-performing, inclusive, and collaborative culture focused on ownership and continuous improvement

Optimize Performance & Innovation

Manage key delivery indicators including utilization, capacity, quality, customer satisfaction, revenue, and margin

Use data and operational insights to identify risks, capability gaps, and opportunities for improvement

Drive adoption of AI, automation, and standardized delivery practices to improve productivity, consistency, and quality

Ensure AI-enabled capabilities are embedded responsibly across project delivery, managed services, and solution implementation

Collaborate & Grow

Partner with Sales, Solution Consulting, Engagement Management, Finance, and People teams to align customer commitments, capacity, and business priorities

Ensure effective transition from sales and scoping through delivery and ongoing services

Collaborate with regional and global leaders to align delivery standards and share best practices

Identify opportunities to increase customer value and support sustainable growth

To succeed in this role, you bring

Significant leadership experience in professional services, technology consulting, or managed services , with responsibility for multi-level delivery teams

Proven ability to lead and scale project-based delivery and managed services operations , ensuring quality, consistency, and client satisfaction

Strong expertise in delivery operations , including resource and capacity management, utilization, governance, forecasting, and performance management

Strong commercial and business acumen , with experience managing delivery against revenue, margin, utilization, and customer objectives

Demonstrated ability to develop Managers and build high-performing teams , creating accountability, engagement, and growth

Experience managing complex client engagements, executive stakeholders, and escalations

Ability to drive operational transformation and continuous improvement , leveraging AI, automation, data, and standardized delivery practices

Experience within the Atlassian ecosystem, enterprise service management, Agile, or technology transformation is a plus.

Your strengths

Strong people leadership , with the ability to empower Managers and build high-performing teams

Excellent business and commercial acumen , balancing client satisfaction, team performance, quality, and profitability

Strong operational mindset , with the ability to turn data and insights into clear priorities and actions

Excellent communication and stakeholder management skills , including with senior executives and complex client situations

Ability to lead change and continuous improvement in a growing, fast-paced environment

Collaborative and pragmatic mindset, with a strong interest in leveraging AI and automation to improve how services are delivered

Your Team and Partners

Regional Head of Delivery (your line manager)

Delivery Manager

Engagement Director

Consultants

To qualify, applicants must be legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status.

Why you should apply ?

Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow.

Sense. We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions.

Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career.

Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.

What we offer - Employee Perks & Benefits

Competitive compensation with an annual performance-based bonus

Comprehensive Health Insurance401(k) with Company Match

Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays

A flexible remote work policy

A multicultural and international team environment

Department: Delivery.

ATS provider: Lever.