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1+ years stated
fixed
Not specified
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What this posting tells you
User Support Specialist position at Jobs for Humanity with remote work option tied to Lansing, MI location. Requires 1+ years in call center or customer service and experience in fintech or financial services preferred. Role focuses on customer support, call handling, problem resolution, and empathy with customers under financial stress. Full-time employment, fixed schedule implied but not explicitly stated.
Customer success, Finance and investments, Medical billing, Patient support, Product, Customer support
United States
America/Detroit
entry · full_time
- Compensation is not listed
Customer success hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketUser Support Specialist at Jobs for Humanity
As a User Support Specialist at Array, you will resolve inbound customer calls, review customer account and billing details, and deliver accurate solutions for our customers. You'll bring patience and empathy to customers navigating financial stress and surface systemic issues as an advocate for the customer. This role reports to the Senior Manager, Technical Support.
You will
- Successfully resolve customer calls by determining the reason for customer outreach, identifying solutions, and executing or escalating as necessary.
- Manage inbound and outbound calls in a timely, efficient manner.
- Responsible for providing accurate support from start to finish to resolve customer inquiries or concerns.
- Understand and strive to meet or exceed call center or other operational metrics while providing excellent and consistent customer service.
- Identify trends or systemic issues and escalate internally within the organization, as an advocate for the customer.
- Effectively listen and demonstrate empathy with customers who may be frustrated or stressed about finances or other experiences.
- Review customer accounts, providing updates and information about billing and payments.
- Responsible for keeping records of information received in conversations and logging it into the database.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Maintain up-to-date familiarity with our product offerings to deliver accurate support.
You have
- 1 + years of call center experience (Customer service).
- Experience in the Fintech or financial services fields, with a focus and/or understanding of loan or mortgage support.
- Ability to dissect customers’ situations to define the request and create a resolution for the problem.
- Listening, verbal, and written communication skills with the ability to build empathy and rapport with our customers.
- Ability to thrive in a fast-paced and goal-oriented environment with a track record of top-tier performance.
- Positive attitude and the ability to collaborate with other team members and internal departments.
All your information will be kept confidential according to EEO guidelines.
Working remotely at Jobs for Humanity
Jobs for Humanity is hiring for 67 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.