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Decision details from the source listing
5+ years stated
Bachelor's degree in Chemistry, Chemical Engineering, Engineering, Electronics, Physics, or related discipline
United States work authorization
fixed
Standard (Mon-Fri)
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What this posting tells you
Technical Support Specialist III role at Thermo Fisher Scientific supporting Ion Chromatography and related instrumentation. Fully remote U.S. based position requiring 5+ years experience, preferably with Thermo Fisher instruments and Chromeleon software. Standard Monday to Friday schedule with up to 15% travel required.
Data, Finance and investments, Marketing, Product, Software, Customer support
United States
US/Eastern, US/Central, US/Mountain, US/Pacific
mid_senior · full_time
- Compensation is not listed
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Explore the remote job marketTechnical Support Specialist, Ion Chromatography at 43-1992201 Thermo Electron North America LLC
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Office
Job Description
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, including protecting the environment, ensuring food safety, and advancing life-saving research.
DESCRIPTION
Join the North America Digital Remote Services (DRS) Technical Support team and provide advanced remote technical support for Thermo Fisher Scientific's Ion Chromatography (IC), Sample Preparation (SP), Liquid Chromatography (LC/HPLC), and Discrete Industrial Analyzer (DIA) product portfolio.
As a Technical Support Specialist III , you will partner with customers and Field Service Engineers to troubleshoot complex hardware, software, and application issues using remote diagnostic technologies. You will collaborate with Product Management, R&D, Manufacturing, Marketing, and Field Service to improve remote resolution, support new product introductions, and deliver an exceptional customer experience.
Qualifications
- Advanced Degree with 3+ years of experience, or Bachelor's Degree with 5+ years of experience supporting analytical instrumentation, or equivalent industry experience.
- Bachelor's degree in Chemistry, Chemical Engineering, Engineering, Electronics, Physics, or a related scientific or technical discipline preferred.
- Hands-on experience supporting Ion Chromatography (IC) and Sample Preparation (SP) instrumentation in a technical support, field service, or laboratory environment; experience with Thermo Fisher Scientific instrumentation is preferred.
- Experience using Chromeleon™ Chromatography Data System for instrument control, method development, data acquisition, and troubleshooting.
- Strong analytical and troubleshooting skills involving analytical instrumentation, hardware, software, and laboratory applications.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to customers and colleagues with varying levels of technical expertise.
- Demonstrated ability to build customer confidence through active listening, clear communication, and effective remote troubleshooting.
- Strong interpersonal skills with the ability to collaborate effectively across customers, Field Service, Product Management, R&D, Manufacturing, and other cross-functional teams.
- Experience with Windows operating systems, networking fundamentals, CRM systems, and technical documentation.
- Demonstrated ability to exercise sound judgment, work independently, and manage multiple priorities while maintaining a strong customer focus.
- Ability to travel up to 15%.
- Additional experience supporting Liquid Chromatography (LC/HPLC), Discrete Industrial Analyzer (DIA) systems, or other analytical instrumentation is considered an asset.
Working remotely at 43-1992201 Thermo Electron North America LLC
43-1992201 Thermo Electron North America LLC is hiring for 2 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.