Business Process Lead Analyst (Scrum/Agile) - Evernorth - Remote

POSITION SUMMARY

We are seeking a highly collaborative, delivery-focused Business Process Lead Analyst to lead Agile/Scrum execution for the Client Readiness Analytics product. This role enables predictable delivery by facilitating Agile ceremonies, improving backlog readiness, removing blockers, strengthening team flow, and helping the team translate business priorities into high-quality analytics and reporting outcomes.

In addition to Scrum leadership, this role supports operational routines across Jira, Confluence, Tableau monitoring, intake tracking, and process improvement to ensure the team can deliver consistently across a high-volume analytics backlog.

Key Responsibilities

Agile Delivery & Team Flow

• Facilitate Agile / Scrum delivery for the Client Readiness Analytics product, helping the team translate business priorities into clear sprint goals, executable backlog items, and predictable delivery outcomes
• Facilitate core Agile ceremonies, including daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
• Partner with the Product Owner(s), stakeholders, and analytics team members to ensure backlog priorities are clear, dependencies are visible, and work is ready for sprint planning
• Help the team identify and resolve blockers, manage carryover, improve flow, and strengthen delivery discipline
• Foster a collaborative, accountable, and continuously improving team environment

Backlog, Jira & Sprint Reporting

• Create and maintain sprint structures in Jira Cloud, including story readiness, sprint kickoff, carryover management, backlog hygiene, and sprint closeout
• Support backlog readiness by helping ensure work items have clear intent, acceptance criteria, visible dependencies, and enough detail for planning
• Produce sprint reporting and delivery updates that summarize progress, risks, dependencies, aging work, and upcoming priorities
• Use Agile metrics such as throughput, cycle time, sprint progress, and blocker trends as learning signals to improve transparency and team flow

Operational & Analytics Delivery Support

• Support lightweight operational monitoring for analytics delivery, including Tableau refreshes, extract errors, reporting logs, and escalation of platform issues to appropriate owners
• Maintain the intake tracking across Jira and Confluence to support planning, prioritization, and backlog visibility
• Identify opportunities to simplify recurring delivery routines, improve documentation, and reduce manual effort across reporting and data workflows

Tools, Documentation & Knowledge Management

• Maintain team documentation in Confluence, SharePoint, and shared drives, including intake processes, reporting updates, operating procedures, and archival routines
• Support knowledge management practices that improve continuity, transparency, and team onboarding
• Contribute to automation, AI-enabled workflow improvement, and continuous improvement opportunities where appropriate

Required qualifications

• High school diploma or GED
• 2+ years’ experience supporting Agile delivery, project coordination, analytics operations, or backlog / intake management in a business or technology environment
• Strong knowledge of Agile frameworks such as Scrum or Kanban
• Experience using Jira, Confluence, SharePoint, or similar workflow and documentation tools
• Strong organization, prioritization, follow-through, and attention to detail
• Ability to facilitate meetings, document decisions, manage action items, and communicate risks or dependencies clearly
• Strong communication and relationship-building skills, with the ability to partner across business, analytics, and technology stakeholders
• Ability to manage competing priorities in a fast-paced, high-volume delivery environment

Preferred qualifications

• Bachelor’s degree
• Certified Scrum Master (CSM) or equivalent Agile certification
• Experience supporting analytics, reporting, Tableau, SQL, or data workflow teams
• Familiarity with Tableau refreshes, extract monitoring, reporting logs, or production support routines
• Experience improving intake, backlog management, documentation, or Agile operating practices
• Familiarity with automation or AI-enabled workflow improvement

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 79,000 - 131,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.