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Decision details from the source listing
3+ years stated
Degree in Computer Science (preferred)
fixed
Monday to Friday, European time zones
These fields are normalized from the employer's text. Confirm details on the employer site before applying.
What this posting tells you
Supabase is hiring a fully remote Support Engineer (EMEA) with 3+ years providing developer support, strong SQL/PostgreSQL skills, Linux/Unix experience, and GitHub familiarity. The role is full-time covering Monday to Friday in European timezones with asynchronous flexible work. They offer comprehensive benefits including equity, health insurance, tech budgets, and education allowances.
Backend, Customer success, Data, Frontend, Marketing, Medical billing, Product, Security, Software, Customer support
Eligible countries are not stated.
European time zones
Mid-level · full_time
- Eligible hiring countries are not stated
- Compensation is not listed
Backend hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketSupport Engineer (EMEA) at Supabase
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
TIMEZONES & LOGISTICS
- It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of overnight shifts).
- This position covers Monday → Friday
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Working remotely at Supabase
Supabase is an open source Firebase alternative. Start your project with a Postgres database, Authentication, instant APIs, Edge Functions, Realtime subscriptions, and Storage.
- Headquarters
- United States, Australia, Singapore, Ireland, Romania, Japan, Canada, India, Croatia, North Macedonia, Portugal, Uruguay, Germany, Philippines, Georgia, United Kingdom, New...
- Team size
- 51-200
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on Supabase's official careers page before applying.