Sr. Billing Specialist (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the role

We are seeking an experienced Billing Specialist to manage assigned Pre-Bill functions on the Revenue Cycle Management team. As a Sr. Billing Specialist you will tackle complex billing challenges and drive operational excellence. In this individual contributor role, you will leverage your expertise to investigate claim rejections, navigate evolving payer requirements, and ensure complex claims are prioritized and resolved accurately. You will also provide leadership and guidance to our offshore teams and monitor automated workflows to ensure operational efficiency. You will partner with cross-functional teams to analyze operational trends, identifying key opportunities to optimize workflows and claim outcomes. This role is ideal for a professional who enjoys using technical expertise, critical thinking, and collaboration to influence results, support peers, and enhance revenue cycle efficiency. If you are passionate about solving intricate problems and improving processes through data-driven insights, this role offers the opportunity to make a meaningful impact on our operational performance and the overall success of the revenue cycle.

Required qualifications

• 3+ years of Medical Billing experience.
• Proven ability to improve and optimize processes, leveraging tools such as Salesforce, AMD, payer portals (e.g., Availity), Google Suite/Microsoft Office (including Excel/Google Sheets), etc. to drive optimization.
• Comprehensive understanding of the end-to-end claims lifecycle and front-end revenue integrity with comprehensive knowledge of front-end claim edits, rejection codes, and payer-specific billing requirements
• Critical Thinking: Evaluating complex cases, identifying solutions, and making informed decisions

Preferred qualifications

• Previous Mental Health or Behavioral Health Billing and Collections experience
• Basic-Intermediate level Excel (ex:Data Formatting, basic charts, pivot tables)
• Proficiency with electronic health record (EHR) systems, billing software, such as AdvancedMD
• Ability to multitask, prioritize workloads, and meet tight deadlines in a fast-paced environment
• Organizational Skills: Managing high-volume pre-bill work queues, documentation, and tracking front-end claim statuses with meticulous attention to detail.
• 1+ years partnering with and or leading Offshore Teams, preferred, but not required

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Supporting your mental and physical health
• Quarterly department stipend: Fun team-building activities or in-person gatherings
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.