WFH.teamOpen appSalary not listed
Salary details are shown when available from the source listing. Sign in before applying so the role can be reviewed against your resume, salary goals, seniority, timezone, and location eligibility.
Decision details from the source listing
1+ years stated
fixed
Standard Mon-Fri
These fields are normalized from the employer's text. Confirm details on the employer site before applying.
What this posting tells you
This is a full-time Customer Service Administrator role with Thermo Fisher Scientific, based remotely within Italy (location includes Bergamo address but states fully remote). Requires minimum 1 year of customer service or call center experience and fluency in English. The role involves handling diverse customer inquiries and working across departments. Schedule is fixed standard Monday to Friday. Salary is not specified.
Product, Customer support
Italy
CET
mid_level · full_time
- Compensation is not listed
Product hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketCustomer Service Administrator - Italy at 688 424 00015 The Binding Site France SASU
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION
Join our team at Thermo Fisher Scientific as a Customer Service Administrator II, where you'll contribute to delivering exceptional customer support. In this position, you'll handle diverse customer inquiries and work across multiple departments to ensure seamless service delivery. You'll respond to and resolve customer requests regarding pricing, product availability, returns, and delivery while maintaining high standards of customer satisfaction. You'll utilize effective communication skills to build relationships with both internal and external stakeholders, contributing directly to our mission of enabling customers to make the world healthier, cleaner, and safer.
Requirements
- 1 year of customer service or call center experience required
- Fluency in both written and oral English required; additional language capabilities (French, Italian, or other languages) may be required
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with CRM or ERP systems (SAP preferred)
- Strong verbal and written communication skills with excellent phone etiquette
- Ability to manage multiple priorities effectively
- Strong problem-solving and conflict resolution abilities
- Excellent attention to detail and commitment to accuracy
- Strong organizational and time management skills
- Ability to work independently while maintaining team collaboration
- Customer-focused mindset with commitment to service excellence
- Adaptability in responding to changing priorities
- Ability to maintain composure while handling challenging situations
- Ability to work at a desk using computer and phone equipment for extended periods