Order Entry, Billing & Collections Specialist

At Sutherland, we are passionate about bringing together human expertise and advanced technologies to help enterprises drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions. For more than three decades, we have partnered with iconic brands worldwide, unlocking new possibilities, transformative outcomes and enduring relationships through market leading technology and business process excellence. Discover exciting career opportunities with us and be part of a vibrant global community that is transforming the digital landscape globally.

Finance & Accounting (F&A) team in the Order-to-Cash (O2C) process. The role involves managing customer (global) Billing, Collections, and Order Entry to ensure timely and accurate cash flow for the organization.

• Process customer orders, invoices, and payments accurately in ERP/financial systems Monitor and follow up on accounts receivable to ensure timely collections.
• Perform cash applications by matching payments with corresponding invoices.
• Assist in resolving billing discrepancies, disputes, and customer queries.
• Support credit control by monitoring customer credit limits and payment terms.
• Reconcile customer accounts and maintain up-to-date records.
• Timely communication of order status, invoices & AR aged invoices to resp parties, customers.
• Ensure compliance with company policies, SOX, and audit requirements.
• Collaborate with cross-functional teams (Sales, Billing, Collections, Order Entry) to resolve issues.
• Contribute to process improvement initiatives within the O2C cycle.
• Strong numerical and analytical skills.
• Good communication skills (written & verbal) to interact with global clients.
• Basic knowledge of accounting principles and MS Excel.
• Willingness to work in shifts.
• Graduates or candidates with up to 1-3 years of relevant experience are welcome.
• Preferred Skills (Good to Have):
• Knowledge of HPSM, Salesforce, SAP etc.
• Familiarity with O2C sub-processes (Billing, Collections, Cash Application, Credit Management, Order Entry).
• Problem-solving and customer service orientation.
• Ability to work under deadlines with attention to detail.

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.