WFH.teamOpen app$47k-$55k
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Authorization to work for any employer in the United States
fixed
9am to 5pm Pacific Time
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What this posting tells you
Full-time Care Coordinator role at Two Chairs, remote within the United States, working primarily 9am-5pm PT. Salary range $47,000 to $55,000. Requires experience or interest in care coordination and health insurance processes. Visa sponsorship not available; must be authorized to work in the US. Offers comprehensive benefits and emphasizes communication and customer support skills in mental healthcare setting.
Backend, Care coordination, Insurance claims, Customer success, Finance and investments, Healthcare admin, HR and recruiting, Marketing, Medical billing, Operations, Patient support, Product, Sales, Software, Customer support
United States
Pacific Time
mid-level · full_time
Backend hiring on WFH.team
This role's listed pay is below the median among 200 comparable roles shown here. Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketCare Coordinator at Two Chairs
Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare .
One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply, even if you don't think they meet some expectations of the role.
About the role
Care Coordination is part of our Care Operations team, which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering, Clinical Care, Care Operations, Marketing, and Business Development.
You'll be responsible for supporting our prospective and active clients throughout their care journey at Two Chairs. The hours for this position are 9am - 5pm PT.
Core Areas of Responsibility
Client Communications
- Support our clients via phone and email in 8-hour shifts, 9-5 PT preferred.
- Serve as an empathetic point of contact for clients as they navigate care at Two Chairs.
- Explain basic insurance benefits and Two Chairs billing & insurance processes to prospective clients and/or clients actively in care.
- Continue to support clients throughout their care journey by answering questions related to care logistics and billing and insurance.
Clinician Communications
- Support our clinical team with various operational workflows such as scheduling logistics and refund requests.
- Help redirect clinician questions to the right team when necessary.
Impact and Success Indicators
Where you’ll make an impact in the first 90 days:
- Onboard into Care Coordinator workflows
- Begin to work independently on basic client and clinician communications
Where you’ll make an impact in the first year
- Remove common barriers to seeking mental healthcare by providing accessible, supportive, and informative support to our clients
- Support with onboarding new Care Coordinators
- Be a key contributor to company priorities by helping ease processes for our clients and clinicians.
You’ll be successful if you are
- Comfortable speaking on the phone with a diverse range of clients
- Excited about communicating efficiently, clearly, and comprehensively
- Knowledgeable or interested in learning about health insurance and claims submission
- Detail-oriented and excited about problem-solving to get the job done
- Comfortable working in a metrics-based environment
- Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment
Compensation & Benefits
The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $47,000 and $55,000.
- Equity in a high-growth start-up
- Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
- Comprehensive medical, dental, and vision coverage
- 401(k) Retirement savings options
- One-time $200 Work from Home reimbursement
- Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
- Annual $500 subsidized company contribution to your healthcare FSA or HSA
- Paid parental leave
Outreach Notice to Applicants
We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.
All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Working remotely at Two Chairs
Two Chairs is a mental health company that offers a hybrid approach to therapy, combining in-person and virtual sessions, with a focus on matching clients with the right therapist and utilizing measurement-based care.
- Headquarters
- United States
- Team size
- 501-1000
- Founded
- 2017
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on Two Chairs's official careers page before applying.