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Decision details from the source listing
3+ years stated
fixed
Tuesday-Friday 12 noon-8 pm ET, Saturday 8 am-5 pm ET
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What this posting tells you
This is a 100% remote full-time Receptionist & Customer Support Assistant role for candidates in Argentina, Colombia, or South Africa. It requires 3+ years of customer service or receptionist experience, strong English communication skills, and comfort working US Eastern Time business hours. The schedule is fixed with coverage on Tuesday-Friday 12 noon-8 pm ET and Saturday 8 am-5 pm ET. The role involves inbound call handling, call routing, basic administrative tasks, and use of cloud-based phone systems and CRMs. Salary details are not provided.
Administrative and data entry, Data, Healthcare admin, Operations, Product, Customer support
Argentina, Colombia, South Africa
Eastern Time (US)
mid-level · full_time
- Compensation is not listed
Administrative and data entry hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketReceptionist & Customer Support Assistant at Assist World
About the role
A fast-growing, high-end window and door retailer with multiple locations across several US states is looking for a reliable, professional Remote Receptionist & Customer Support Assistant. You will be the first point of contact for all inbound calls, using an existing decision tree and extension list to route callers to the correct location or department. Over time, you may also support light administrative tasks such as basic data entry and updating records in a CRM. This role will be part of a small remote receptionist team to provide broad weekday coverage across US time zones.
Key Responsibilities
Inbound Call Handling & Call Routing
● Answer all incoming calls in a professional, friendly, and polished manner.
● Use a provided decision tree and extension list to:
○ Identify the caller’s needs.
○ Route calls to the correct location, department, or person.
● Take detailed messages when the appropriate contact is unavailable and ensure timely follow-up.
● Manage periods of higher call volume while maintaining a calm, courteous demeanor.
Customer Service & Communication
● Provide basic information to callers based on FAQs, scripts, and reference documents.
● Maintain a high level of customer care in all interactions, representing a premium, high-end brand.
● Escalate complex or unusual issues to designated internal contacts.
Administrative & System Support (Light)
● Capture and update caller information and call details into a CRM or project management system (e.g., BuilderTrend or similar).
● Assist with simple spreadsheets and data entry (e.g., logging calls, tracking basic metrics, updating extension lists).
● Flag any recurring issues, common questions, or process gaps to management for continuous improvement. Process & Documentation
● Follow existing call scripts, decision trees and SOPs precisely.
● Suggest improvements to scripts or workflows where appropriate.
● Keep internal documentation (lists, numbers, notes) accurate and up to date.
Tools & Systems You should be comfortable with
● Cloud-based phone/VoIP systems.
● Basic office tools: Google Workspace or Microsoft Office (especially email, calendar, and spreadsheets).
● CRM or customer management platforms (experience with any CRM is helpful).
Nice-to-have
● Experience with BuilderTrend or other construction / home-improvement CRMs.
● Experience handling calls across multiple locations or branches.
Ideal Candidate Profile
● 3+ years experience in a receptionist, call center, front desk, or customer service role.
● Excellent spoken English with a clear, easy-to-understand accent.
● Confident and professional phone presence; comfortable answering calls for most of the shift.
● Strong listening skills and ability to quickly understand caller needs and follow structured logic (decision tree).
● High attention to detail when taking messages, logging information, and routing calls.
● Tech-savvy and quick to learn new systems, tools, and processes.
● Reliable, punctual, and comfortable working US business hours.
● Experience working with US-based companies is a plus.
Work Schedule
● Coverage Window:
Tuesday-Friday 12 noon-8 pm Eastern time
Saturday 8-5 Eastern time
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Working remotely at Assist World
Assist World is hiring for 98 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.