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3-6 years stated
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What this posting tells you
L2 Support Engineer position at Sutherland, remote based with indication of Hyderabad, India location. Role focuses on advanced troubleshooting for clinical hardware, imaging workflows, telemetry systems, and platform components. Requires 3-6 years experience in L2 support or related fields with skills in AWS, GCP, medical devices, and observability tools. No salary, visa sponsorship, or schedule type specified.
Data, DevOps, Healthcare admin, Security, Software, Customer support
India
Timezone overlap is not stated.
Mid-Level · full_time
- Required timezone overlap is not stated
- Compensation is not listed
Data hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketL2 Support Engineer at Sutherland
Sutherland is seeking a seeking a L2 Support Engineer provides advanced troubleshooting for clinical hardware, imaging workflows, telemetry systems, and platform components. This role acts as the escalation point for L1 and ensures seamless handoff to L4 where required.
- Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics.
- Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.
- Validate network/firewall prerequisites, connectivity, and data flows.
- Perform diagnostics: log analysis, workflow validation, error tracebacks.
- Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents.
- Author/update SOPs, KB articles, and runbooks.
- Participate in RCA reviews and problem management.
Required Skills
- Strong problem-solving and deep troubleshooting ability.
- Understanding of radiology workflows (PACS, DICOM preferred).
- Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk).
- Knowledge of cloud concepts (AWS/GCP basics).
- Strong escalation judgment and communication skills.
- 3–6 years in L2 support, NOC/SRE, platform support, or medical device support.
- Experience troubleshooting workflows, logs, device performance, and network issues.
All your information will be kept confidential according to EEO guidelines.
Working remotely at Sutherland
Sutherland Global Services is an experience-led digital transformation company, providing business process and technology management services. They combine human-centered design with AI, analytics, and automation to help clients improve customer experiences and operational efficiency.
- Headquarters
- United States
- Team size
- 5000+
- Founded
- 1986
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on Sutherland's official careers page before applying.