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Decision details from the source listing
High School diploma or equivalent
fixed
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What this posting tells you
Contract associate-level Customer Support Consultant role at Sutherland offering remote work from home in Tokyo, Japan. Requires high school diploma, customer support skills, technical problem-solving, and basic PC proficiency. Employment is contract-based. No salary or visa sponsorship information provided.
Customer success, Data, Medical billing, Product, Customer support
Japan
Asia/Tokyo
associate · contract
- Compensation is not listed
Customer success hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketAssociate - Customer Service - Work At Home at Sutherland
Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information.
Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations.
Schedule
a technician visit when needed. Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training. 1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone All your information will be kept confidential according to EEO guidelines.
Working remotely at Sutherland
Sutherland Global Services is an experience-led digital transformation company, providing business process and technology management services. They combine human-centered design with AI, analytics, and automation to help clients improve customer experiences and operational efficiency.
- Headquarters
- United States
- Team size
- 5000+
- Founded
- 1986
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on Sutherland's official careers page before applying.