Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote

Customer Success Manager, Pharmacy Team

Join Verity Solutions as a Customer Success Manager on the Pharmacy Team where you will drive client performance, optimize program outcomes, and build lasting partnerships. In this role, you will combine data-driven insights, operational expertise, and consultative relationship management to help clients maximize savings, maintain compliance, and achieve long-term success.

Responsibilities

• Manage and grow relationships with a portfolio of pharmacy accounts, serving as the primary contact for 340B program support and performance.
• Drive program performance by analyzing financial results, utilization trends, and operational data to deliver actionable insights.
• Support purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program operations.
• Provide proactive customer support, responding to inquiries, delivering training, and anticipating client needs.
• Identify opportunities for product or service enhancements based on customer feedback and data trends.
• Monitor data feeds, system settings, and program metrics to ensure accuracy and optimal system performance.
• Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues.
• Plan and deliver regular business reviews, training sessions, and program updates aligned to client expectations.
• Utilize internal tools and platforms to manage account activity, reporting, and documentation.
• Continuously build product and system expertise to support evolving client and business needs.

Required qualifications

• Minimum 3 years of experience in customer support, technical support, or SaaS account management roles.
• Strong verbal and written communication skills, including the ability to manage complex client conversations.
• Demonstrated ability to analyze data and troubleshoot issues.
• Proficiency with Microsoft Office tools, especially Excel.
• Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
• Strong customer focus with proactive problem-solving skills.

Preferred qualifications

• Bachelor’s degree (preferred, not required).
• Experience working in pharmacy, healthcare, or 340B environments.
• Experience working with financial data, reporting tools, or SaaS platforms.
• Ability to work cross-functionally in a matrixed organization.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.