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What this posting tells you
This is a fully remote Healthcare Virtual Assistant role supporting a mental health practice, requiring experience in healthcare administration, insurance claims, patient support, and prior authorizations. The role is open to candidates in the Philippines and South Africa and requires strong English communication skills and experience with EHR/EMR systems. The schedule is flexible, and the employer offers bonuses but no explicit salary range disclosed.
Administrative and data entry, Insurance claims, Healthcare admin, Medical billing, Patient support, Customer support
Philippines, South Africa
Timezone overlap is not stated.
mid-level · full_time
- Required timezone overlap is not stated
- Compensation is not listed
Administrative and data entry hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketHealthcare Virtual Assistant at Assist World
About the role
We are looking for an experienced Healthcare Virtual Assistant to join a growing mental health practice and provide essential administrative and patient support.
This is a hands-on role for someone with a medical/healthcare background who is confident communicating with patients, managing administrative tasks, and navigating healthcare processes such as insurance claims and prior authorizations.
The ideal candidate will be organised, reliable, empathetic, and comfortable working independently in a remote environment.
Key Responsibilities
● Answer incoming patient phone calls and provide professional, friendly support
● Schedule and coordinate patient appointments
● Follow up with patients as required
● Manage and follow up on billing claims
● Assist with insurance claim denials and rejections
● Complete and manage prior authorizations
● Document patient communications accurately within the EHR
● Maintain organised and up-to-date patient records
● Support the practice with general healthcare administration
● Communicate professionally with patients and other members of the healthcare team
● Use RingCentral for phone/VOIP communications
● Work within the practice's EHR system and learn Eikonotes
Requirements
● Previous experience working in a healthcare or medical environment
● Experience working with an EHR/EMR system
● Strong understanding of healthcare administration
● Experience completing prior authorizations — this is an important requirement
● Experience dealing with insurance claims, denials, and rejections
● Excellent written and verbal English communication skills
● Strong organisational and time-management skills
● Ability to handle confidential patient information professionally
● Comfortable working independently and managing multiple priorities
● Reliable internet connection and a professional remote working environment
Nice to Have
● Experience working within a mental health or therapy practice
● Previous experience with Eikonotes
● Experience with RingCentral
● Spanish-speaking ability would be a plus, but is not essential
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Working remotely at Assist World
Assist World is hiring for 98 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.