WFH.teamOpen app$40k-$50k
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What this posting tells you
Full-time remote Patient Support Coordinator role for Canada-based candidates at Sailor Health, focused on providing post-intake support to older adults in mental health care. Responsibilities include scheduling, billing, troubleshooting via phone, email, and text. Requires strong communication, problem-solving, technical adaptability, and empathy in customer and patient support. Salary range $40K-$50K USD. Remote work with mission-driven culture and growth opportunities.
Administrative and data entry, Care coordination, Healthcare admin, Marketing, Medical billing, Patient support, Software, Customer support
Canada
Timezone overlap is not stated.
mid-level · full_time
- Required timezone overlap is not stated
Administrative and data entry hiring on WFH.team
This role's listed pay is below the median among 63 comparable roles shown here. Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketPatient Support Coordinator (Remote) at Sailorhealth
ABOUT SAILOR HEALTH
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
About the role
Location: Remote - Canada based only
Title: Patient Support Coordinator
We’re hiring a full-time remote Patient Support Coordinator to provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care, you’ll be their go-to point of contact for everything they need, including scheduling changes, billing questions, troubleshooting Zoom – all while providing friendly, reliable guidance every step of the way.
In this role, you’ll ensure patients always feel cared for, informed, and supported. You’ll handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism. This is an ideal position for someone who thrives on solving problems, staying organized under pressure, and making people feel valued and understood — all while helping deliver high-quality mental healthcare for older adults.
WHO YOU ARE
- Exceptional communicator. You’re clear, kind, and patient — able to translate complex information (like billing or scheduling) into reassuring, easy-to-understand guidance.
- Detail-oriented problem solver. You spot issues before they escalate, follow up without being prompted, and take pride in getting things right the first time.
- Calm under pressure. You stay composed and resourceful when juggling multiple requests, maintaining professionalism and empathy throughout.
- Tech-comfortable and adaptable. You learn new platforms quickly — whether it’s an EHR like Healthie, a messaging tool like OhMD, or scheduling and billing software.
- Mission-driven with relevant experience. You care deeply about making mental health care accessible for older adults and may come from a background in customer support, patient support, care coordination, or healthcare administration, where empathy and organization are key.
WHY JOIN SAILOR HEALTH
- Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Working remotely at Sailorhealth
Sailorhealth is hiring for 77 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.