WFH.teamOpen app$62k-$114k
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What this posting tells you
Remote contractor role supporting a customer project by troubleshooting hardware, software, operating system, and networking issues; documenting solutions; and contributing technical insights to AI training workflows. Requires at least 3 years of Tier 2/3 IT support experience. No countries or timezone requirements are specified.
Data, Operations, Product, Software, Customer support
Eligible countries are not stated.
Timezone overlap is not stated.
Mid-level · Contractor
- Eligible hiring countries are not stated
- Required timezone overlap is not stated
Data hiring on WFH.team
This role's listed pay is below the median among 200 comparable roles shown here. Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketComputer User Support Specialists at micro1
Role Title: Computer User Support Specialists
Role Type: Contractor
Location: Remote
micro1 is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Scope of Work
Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
Contribute detailed process insights that enhance future support workflows and training data quality.
Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
Identify patterns in support issues, offering recommendations or process improvements to the project team.
Preferred qualifications
Minimum 3 years' proven experience providing Tier 2/3 IT support.
Expertise in diagnosing and resolving hardware and software issues across varied platforms.
Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
Proficiency with ticket management systems and thorough documentation practices.
Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.
Working remotely at micro1
micro1 builds human-expertise data and evaluation infrastructure for AI models and agents. It recruits core-team employees and domain experts for AI training projects.
- Headquarters
- San Francisco Bay Area, California, United States
- Founded
- 2022
Expert opportunities are remote and can be flexible. International applicants are considered, subject to country exclusions and each project's requirements. Core-team work arrangements vary by opening; check the individual posting.
Apply through the official posting. Expert applicants complete an AI interview and skills certification, followed by project selection and onboarding. Certification does not guarantee a project or immediate work.