WFH.teamOpen app$44k-$94k
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Decision details from the source listing
3+ years stated
unspecified
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What this posting tells you
Remote US-based contractor role contributing customer support expertise to help train AI systems. Work includes responding to customer inquiries, managing CRM records, resolving complex issues, documenting support guidance, and providing scenario-based input. At least three years of professional customer support experience is preferred.
Education, Product, Software, Customer support
United States
Timezone overlap is not stated.
Expert-level contributor · Contractor
- Required timezone overlap is not stated
Education hiring on WFH.team
This role's listed pay is below the median among 200 comparable roles shown here. Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketCustomer Support Assistant at micro1
Role Title: Customer Support Assistant
Role Type: Contractor
Location: Remote (US Based)
micro1 is engaging Customer Support Assistants to contribute their expertise to a customer's project focused on delivering outstanding customer experiences. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. This opportunity is ideal for expert-level contributors who excel at written and verbal communication and are passionate about empathetic, solution-oriented customer support.
Scope of Work
Deliver clear, empathetic, and efficient support responses to customer inquiries via multiple communication channels.
Utilize CRM software to document, manage, and track customer interactions and resolutions with accuracy.
Analyze customer issues, identify root causes, and propose actionable solutions that enhance satisfaction.
Contribute expert product knowledge to address queries and educate end-users effectively.
Collaborate with project stakeholders to document and share feedback, common challenges, and customer sentiment trends.
Generate and review support documentation, FAQs, and best practices to ensure high-quality knowledge transfer.
Provide detailed, scenario-based input to help inform and train AI systems in real-world customer support contexts.
Preferred qualifications
Minimum of 3 years’ experience delivering customer support in a professional setting.
Proven expertise in managing complex customer cases with empathy and a solution-driven approach.
Exceptional written and verbal communication skills, with attention to tone and clarity.
Advanced proficiency in CRM software and digital support tools.
Comprehensive understanding of product knowledge transfer and user education.
Strong analytical and problem-solving abilities in fast-paced environments.
Experience working in remote or distributed project settings is a plus.
Working remotely at micro1
micro1 builds human-expertise data and evaluation infrastructure for AI models and agents. It recruits core-team employees and domain experts for AI training projects.
- Headquarters
- San Francisco Bay Area, California, United States
- Founded
- 2022
Expert opportunities are remote and can be flexible. International applicants are considered, subject to country exclusions and each project's requirements. Core-team work arrangements vary by opening; check the individual posting.
Apply through the official posting. Expert applicants complete an AI interview and skills certification, followed by project selection and onboarding. Certification does not guarantee a project or immediate work.