Technical Program Manager

AI AT ZAPIER

At Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

As a Technical Program Manager, you'll be the execution engine for our engineering org's day-to-day operations. You'll own the operating cadence, manage critical initiatives from intake through launch, drive alignment and standardization across teams, and build the frameworks that help engineering leaders make faster, better-informed decisions. You're not an engineer, but you're deeply comfortable in an engineering environment—and you'll work across teams where you have no direct authority, moving things forward through clear thinking, reliable follow-through, and influence.

• Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/
• Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/
• Zapier Guide to Remote Work https://zapier.com/learn/remote-work/
• Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/
• Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/

ABOUT YOU

You have a track record of running cross-functional programs end-to-end—taking ownership from concept through execution and close, across teams where you didn't have direct authority.

You're comfortable operating in ambiguity and fast-paced change; you don't wait for a perfect process to exist, you build it as you go.

You're technically fluent with modern operations tools (Jira, Coda, Slack, modern AI tools) and can write clear technical documentation like architecture decision records without needing an engineer to translate for you.

You have experience building frameworks, intake systems, or governance models that teams actually used beyond their original scope—you know what sticks.

You've worked in or closely with engineering organizations, ideally in an operations capacity (running operating reviews, managing incidents, supporting org health and change).

You're data-comfortable, proactive, and good at communicating asynchronously and adjusting your message for different audiences—you keep people informed before they ask.

You're a generalist by nature, can pick up unfamiliar domains quickly, and have a low ego about what kind of work needs doing.

Bonus: You've done Atlassian or Jira administration, or you're comfortable learning tooling ecosystems quickly.

THINGS YOU’LL DO

• Establish and run the engineering operating cadence: stand up and facilitate monthly operating reviews, planning cycles, and cross-functional decision forums; maintain visibility into what's coming and what needs coordination.
• Design and manage the intake process for engineering initiatives: define what gets started, ensure every initiative has a clear goal, success metric, responsible team, and strategy alignment, and close the loop on outcomes.
• Drive standardization and reduce duplication across engineering teams: define shared templates, standards, and operating norms; track commitments across teams and follow through to completion.
• Partner on strengthening incident and operational excellence: support the maturation of incident management practices, postmortem discipline, and cross-team follow-through on action items.
• Steward engineering organization health and engagement: own the end-to-end cycle for engagement and pulse surveys, drive the cadence to close loops on feedback, and support the operational side of calibration and performance review cycles.
• Program-manage organizational changes and readiness for major shifts in how the org works; ensure operational prerequisites (access, provisioning, tooling) are addressed and that teams are ready to move.
• Run the product feedback and AI tooling governance loop: route product feedback with evidence to the right stakeholders; help establish how the engineering org makes decisions around autonomous AI actions against critical systems.
• Own current portfolio initiatives: stabilize and evolve systems like the changelog and results-tracking system, Product Readiness Framework, and design operating-model support—ensuring they actually solve the problems they were built to solve.
• Work closely with engineering leadership, engineering managers, product, and design to coordinate across zones and keep the org operating smoothly even as priorities shift.

HOW TO APPLY

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

APPLICATION DEADLINE

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working.