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3+ years stated
fixed
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What this posting tells you
Remote Technical Support Engineer / IASM role based in Hyderabad, India. Provides customer support through calls, email, and tickets, troubleshooting application, database, infrastructure, and Windows issues. Requires 3+ years of technical or application support experience and willingness to work rotational shifts within 8:30 AM–8:30 PM.
Backend, Customer success, Data, DevOps, Software, Customer support
India
India Standard Time
Mid-level · full_time
- Compensation is not listed
Backend hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketTechnical Support Engineer / IASM at Sutherland
At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Summary
The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.
Key Responsibilities
- Provide technical support via calls, email, and ticketing systems • Communicate effectively with customers and resolve issues • Analyze and troubleshoot application, database, and infrastructure issues • Execute SQL queries and scripts for data analysis • Use SQL Profiler to diagnose performance issues • Handle database scripts and index-related troubleshooting • Troubleshoot Windows OS issues including third-party driver problems • Analyze logs using Event Viewer • Manage Windows services using services.msc • Understand server concepts and types of servers • Create and manage Active Directory accounts • Perform password resets and account unlocks • Document issues and resolutions
Required Skills & Qualifications
- 3+ year of experience in Technical Support / Application Support • Strong SQL knowledge including queries and SQL Profiler • Good understanding of databases, scripts, and indexes • Hands-on Windows OS troubleshooting experience • Knowledge of Active Directory administration • Excellent verbal and written communication skills • Comfortable speaking with customers over calls
Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.
Working remotely at Sutherland
Sutherland Global Services is an experience-led digital transformation company, providing business process and technology management services. They combine human-centered design with AI, analytics, and automation to help clients improve customer experiences and operational efficiency.
- Headquarters
- United States
- Team size
- 5000+
- Founded
- 1986
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on Sutherland's official careers page before applying.