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What this posting tells you
Provides HR shared-services support to employees of an e-commerce client, receiving and resolving inquiries by phone, email, and ticketing systems. Requires German at minimum B2 and English at B2. The listing describes work from home in Kosovo but does not state compensation, schedule, education requirements, or visa sponsorship.
Data, DevOps, Education, Legal, Operations, Sales, Software, Customer support
Kosovo
Timezone overlap is not stated.
Not specified · contract · full-time
- Required timezone overlap is not stated
- Compensation is not listed
Data hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketBilingual HR Support Representative (German and English) at Sutherland
Founded in 1986 in the United States, Sutherland is a global company operating in the field of Business Process Outsourcing (BPO).
Sutherland Kosovo was established in Pristina in November 2017 and employs German-speaking staff who provide technical support and customer service.
We are currently looking for motivated German-speaking candidates who would like to work with us for a world-leading online sales platform.
What are we looking for
Our client is a globally represented company, engaged in e-commerce , cloud computing , online advertising , digital streaming and artificial intelligence . As part of the HR shared services team in Europe, you will get to know one of the most prestigious brands from the inside and support its employees throughout their employment.
Responsibilities
- Receive and log HR inquiries via phone and email.
- Resolve queries through efficient ticketing systems.
- Address employee inquiries on policies, benefits, and more.
- Maintain high-quality service levels and adhere to processes.
- Handle sensitive information with integrity and confidentiality.
- Take ownership of query resolution and individual metrics.
- Excellent proficiency of German (min B2H) and good proficiency of English (B2).
- Business-level communication skills, written and verbal, being responsive, kind and polite.
- Strong attention to detail and interpersonal skills.
- The job holder must be computer literate and numerate with willingness to adapt to various systems and databases.
- Ability to manage confidential data with strict adherence to privacy standards.
- Ability to adapt in a fast-paced, dynamic environment.
- Previous experience in administration, HR or customer service is an advantage.
- Stay safe and secure – we offer permanent contract, additional health and life insurance.
- Work-life balance – we work from the comfort of our home.
- Relax – we offer 21days annual paid leave, so you can completely switch off and refresh.
- Expand your knowledge - get your know-how and collaborate daily with the best in the industry. Benefit from various self-learning and instructor led training courses.
- Grow your own way – be the first to know about any new job roles or business development and explore our various career opportunities.
Working remotely at Sutherland
Sutherland Global Services is an experience-led digital transformation company, providing business process and technology management services. They combine human-centered design with AI, analytics, and automation to help clients improve customer experiences and operational efficiency.
- Headquarters
- United States
- Team size
- 5000+
- Founded
- 1986
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on Sutherland's official careers page before applying.