Specialty Care Navigator, Neurodiversity and Teens

OUR MISSION: ELIMINATING EVERY BARRIER TO MENTAL HEALTH.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Senior Clinical Manager of Family Care, the Specialty Care Navigator, Neurodiversity and Youth will primarily provide clinical navigation and family-centered support through Spring Health’s Neurodiversity Specialty Care Program. Neurodiversity support spans children and families from ages 0 to 17. The role will also support adolescents ages 13 to 17 and their caregivers within the other Specialty Care programs, including Mood and Anxiety, Trauma, Eating Disorders, and Substance Use. No travel is required.

This is a full-time, fully remote position. The primary shift is Monday–Friday, 9am-5pm PST/ 12–8 p.m. ET. Team members should be flexible to work a later shift 1–2 days per week (2–10 p.m. ET / 1–9 p.m. CT / 11 a.m.–7 p.m. PT) to support after-school scheduling and teen availability.

What you’ll do

• Neurodiversity Specialty Care:
• Conduct developmentally informed and neuroaffirming telehealth screening, triage, and care navigation for children, adolescents, and caregivers seeking support with neurodiversity and related behavioral health needs, including ADHD, autism, social communication differences, and learning disorders
• Provide developmentally appropriate psychoeducation and brief support to childre, teens, and caregivers navigating neurodiverse conditions
• Integrate information from youth, caregivers, providers, and available clinical, developmental, neuropsychological, or school evaluations to develop a clear working formulation, identify differential considerations, and recommend appropriate next steps
• Help families connect with appropriate services, including therapy, medication management, neuropsychological evaluation,, ABA, OT, SLP, and other community-based supports
• Guide families through school-related supports and accommodations, including IEP and Section 504 processes, and coordinate with schools and community providers when appropriate and authorized
• Teen Specialty Care:
• Conduct developmentally informed telehealth screening, triage, and care navigation for adolescents 13-17yo and their caregivers across the Mood and Anxiety, Trauma, Eating Disorders, and Substance Use Disorder programs
• Provide developmentally appropriate psychoeducation and brief support to adolescents and caregivers navigating mood and anxiety concerns, trauma-related symptoms, eating disorders, and substance use
• Build and update individualized care plans that reflect the young person’s needs and goals, clinical presentation, level of care, family context, and available evidence; revise recommendations when new information changes the clinical picture
• Help teens and families connect with appropriate services, including therapy, medication management, PRS, HLOC, and other community-based supports
• Use active listening and motivational interviewing to engage adolescents and caregivers. Honor the adolescent’s voice, privacy, and developmental needs while supporting caregiver involvement and family collaboration, consistent with applicable confidentiality, consent, and safety requirements
• Recognize safety concerns, provide appropriate in-the-moment support and safety planning, and coordinate timely referral to a higher level of care when indicated.
• Coordinate with internal clinical and operational partners and external providers, schools, and community resources to reduce barriers and support continuity of care.
• Maintain timely and accurate documentation, follow up on agreed care steps, participate in consultation and training, and contribute feedback that improves program quality and the member experience
• Participate in staff meetings, case consultations, and trainings
• Assist with onboarding and mentoring new team members
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

What success looks like

• Maintain high member satisfaction, as measured by survey responses
• Triage and enroll members into appropriate specialty care program and LOC, based on presenting problems and goals
• Members engage with their recommended care plan by connecting and progressing with appropriate services, which may include therapy, medication management, evaluation, Specialty Care Navigator follow-ups, occupational therapy, or speech-language services.
• Consistent documentation and follow-up within required timeframes
• Effective collaboration across internal and external teams and partners

What you’ll bring

• An active, independent mental health license as an LCSW, LMFT, or LPC
• Neurodiversity Clinical Experience:
• Minimum of 2 years of clinical experience supporting children, adolescents, caregivers, and families, including direct experience with neurodiversity such as ADHD, autism, social communication differences, or learning disorders.
• Familiarity with evidence-based and family-centered supports for neurodivergent children and adolescents, including parent training, PCIT, and CBT-Family
• Experience interpreting neuropsychological or school-based evaluations and incorporating findings into referral and support planning
• Strong understanding of school-based supports and accommodations, including IEPs, Section 504 plans, IDEA, and coordination across school, healthcare, and community settings
• Teen Clinical Experience:
• Minimum of 2 years of clinical experience supporting adolescents with mood and anxiety concerns and trauma in outpatient or intensive outpatient settings with knowledge of current best practices and evidenced based treatments for this population
• Working knowledge and direct experience with adolescent eating disorders and substance use presentations, family context, evidence based treatment approaches, and indicators for referral or a higher level of care
• Experience with clinical assessment, diagnostic formulation, differential considerations, level-of-care recommendations, and care planning, including adjusting recommendations as new information emerges
• Strong skills in motivational interviewing, psychoeducation, crisis support, safety planning, care coordination, and written and verbal communication
• Ability to organize a varied caseload, document accurately, use multiple technology platforms, and adapt to changing needs in a growing program
• Commitment to culturally responsive, inclusive, family-centered care that respects each young person’s strengths, identity, autonomy, and developmental needs
• Motivated to go above and beyond for members to provide a high-touch experience
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.

Bonus qualifications

• Bilingual
• Experience and training in any or all of the following evidence based models: DBT-A, TF-CBT, FBT/Maudsley Method, adolescent SUD treatment (e.g., contingency management, harm reduction, family based therapy)
• Proficiency in Adolescent ASAM criteria

The target base salary range for this position is $33.33 - $42.31 Hourly, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database https://springhealth.link/jd-2022-09-radfordcomp at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health

Note: We have even more benefits than listed here https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical https://www.onemedical.com/membership/ accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom https://www.noom.com/, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot https://springhealth.link/jd-2023-07-carrotbenefit, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub https://springhealth.link/jd-2023-07-gympassbenefit, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons https://www.brighthorizons.com/, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907 that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive https://www.springhealth.com/careers. If this role excites you, we encourage you to apply.

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.