Senior Data Analyst I, Medical Affairs

OUR MISSION: ELIMINATING EVERY BARRIER TO MENTAL HEALTH.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We are hiring a Senior Data Analyst within our Business Intelligence organization to work with our Medical Affairs team. The Medical Affairs team is dedicated to clinical improvement of our members and quality assurance of our providers. In this role, you will serve as a key cross-functional data partner working with Quality, Product, and the Chief Medical Officer. You will work closely with Medical Affairs leadership to define KPIs, track outcomes, and conduct exploratory analyses that drive strategic decision-making and program evolution. A key competency for this role is an exceptional ability to translate technical work and ideas into language that clinicians can easily understand. You’ll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you. This is a full time, remote position on our team reporting to the Associate Director, Analytics. Occasional travel may be required for company or team meetings/events.

What you’ll do

• Partner with the Medical Affairs team to define, refine, and evolve key metrics and KPIs as the program scales across new conditions and services.
• Build, document, and maintain dashboards and data visualizations in business intelligence tools (ex: Omni & Hex) that empower non-technical users to monitor clinical outcomes and provider quality.
• Conduct exploratory and ad-hoc analyses to answer emerging business and clinical questions.
• Identify trends and gaps in clinical improvement & initiatives and recommend opportunities for improvement based on data-driven insights.
• Support data integrity efforts by contributing to dbt models and ensuring consistent, scalable data structures across Medical Affairs.
• Partner with data, product, and engineering teams to ensure the Medical Affairs team has access to the necessary data sources for comprehensive reporting.
• Serve as a data advisor and thought partner for Medical Affairs leadership, proactively shaping how success is measured and informing future strategic initiatives.
• Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.
• Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver.
• Ensure accurate and consistent reporting and documentation of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.
• Utilize an AI-forward approach, understand key machine learning concepts, and analyze data derived from these technologies to drive clinical and operational insights.
• Lead meetings with stakeholders on a consistent cadence to update them on the status of work and bandwidth along with sending timely updates on communication channels including (but not limited to) Jira tickets and Slack.

What success looks like in this role

• Develop tools and analyses that enable the teams you work with to hit their own KPIs - you’re successful when you help your team be successful!
• Reduce the amount of time teams spend manually pulling data to inform decisions
• Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive.
• Contribute to our foundational data model by adding additional fields and tables according to our data style guide

What you’ll bring

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you
• You are an early adopter of AI and automation tools, you actively experiment with LLMs, AI-assisted analytics, and emerging tooling to accelerate your work and surface insights faster.
• You have 5+ years of working experience working with data, data visualization, and dashboarding tools
• You are an expert in SQL, and have at least familiarity with dbt or similar data transformation tools
• You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
• You have strong user empathy - you are curious and collaborative, working closely with stakeholders to deeply understand their core challenges and translate them into data solutions that meaningfully improve their ability to operate.
• You have experience working with Omni, Hex or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards
• You focus on impact, finding the things you can deliver that provide the most value for your stakeholders
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches
• You are comfortable working in a fast paced environment and navigating changing priorities with multiple stakeholders.

BENEFITS PROVIDED BY SPRING HEALTH

Note: We have even more benefits than listed here https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical https://www.onemedical.com/membership/ accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom https://www.noom.com/, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot https://springhealth.link/jd-2023-07-carrotbenefit, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub https://springhealth.link/jd-2023-07-gympassbenefit, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons https://www.brighthorizons.com/, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907 that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive https://www.springhealth.com/careers. If this role excites you, we encourage you to apply.

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.