Vice President, Global Strategy & Operations

OUR MISSION: ELIMINATING EVERY BARRIER TO MENTAL HEALTH.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Spring Health is actively seeking a VP, Global Strategy & Operations to join our team. This leader will drive our international operational strategy and partner closely with product, legal, and clinical teams to scale our international footprint. The VP, Global Strategy & Operations will cross-functionally orchestrate global delivery networks and optimize service reliability across the 200+ international markets in which we operate today. This is a full-time position that can be performed remotely, with quarterly travel to our New York City headquarters expected.

What you'll do

• Orchestrate and align a highly cross-functional, matrixed team to deliver exceptional mental healthcare infrastructure to members, customers, and providers worldwide.
• Influence and shape the long-term global expansion roadmap, largely focused on service delivery excellence and expansion versus country expansion, acting as an internal general manager to align organizational capabilities with market needs.
• Partner cross-functionally with Go-To-Market teams to identify operational readiness capabilities that unblock and accelerate global revenue generation and market entry.
• Build and instill deep operational rigor, systematic standardization, and process excellence across all international fulfillment and support channels.
• Champion local market customization and regional delivery models to ensure care delivery is culturally relevant and clinically compliant with regional standards.
• Build strong, collaborative relationships with regional providers and strategic fulfillment networks globally.
• Balance complex international regulatory, legal, and operational trade-offs to keep cross-border service delivery moving forward quickly and safely.
• Resolve high-friction cross-functional operational roadblocks and manage international dependencies under changing market conditions.
• Audit and optimize regional operational processes to eliminate systemic inefficiencies and improve overall service velocity.

What success looks like in this role

• Meet or exceed established revenue expansion and retention goals.
• Improve end-to-end operational efficiency metrics, reducing unit-level care support and fulfillment delivery costs while raising the bar on world-class quality standards.
• Successfully execute and scale the in-house care delivery infrastructure roadmap to improve internal fulfillment capacity across core international target regions.

What you'll bring

• 15+ years of progressive leadership experience heading complex operations, network management, or general management functions.
• Direct experience successfully scaling operational footprints from the ground up from the United States into international markets.
• Deep professional working knowledge of global healthcare delivery models, international compliance frameworks, and cross-border regulatory landscapes.
• Proven track record managing and developing high-performing, cross-functional teams in a fast-paced matrixed environment.
• Strong data-driven decision-making capability with demonstrated experience establishing operational tracking metrics and key performance indicators.
• Excellent relationship-building capabilities with a pre-existing network of global healthcare stakeholders, providers, or vendors.

Nice to have

• Professional experience working within both employee benefits and commercial health plan operations spaces.
• Experience designing or managing centralized global shared services models.

BENEFITS PROVIDED BY SPRING HEALTH

Note: We have even more benefits than listed here https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical https://www.onemedical.com/membership/ accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom https://www.noom.com/, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot https://springhealth.link/jd-2023-07-carrotbenefit, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub https://springhealth.link/jd-2023-07-gympassbenefit, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons https://www.brighthorizons.com/, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907 that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive https://www.springhealth.com/careers. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.