Lead, Specialty Care Navigator

OUR MISSION: ELIMINATING EVERY BARRIER TO MENTAL HEALTH.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We're currently looking for a clinically-informed professional to join the Specialty Care Program as a Lead Specialty Care Navigator, Specialty Care Programs overseeing our Trauma and Mood & Anxiety Disorder Programs. Reporting to the Associate Director, Specialty Care Programs, the Lead Specialty Care Navigator is a full-time, fully remote role responsible for overseeing a team of Clinical Specialty Care Navigators within our Trauma and Mood & Anxiety Programs. Responsibilities include managing people, ensuring quality assurance, and providing training and guidance to team members. You will also oversee case management, ensuring high standards of care and effective support for individuals in our programs. This role requires substantial supervisory experience, advanced licensure, and a strong background in trauma plus mood and anxiety disorder treatment.

What you’ll do

• Maintains Care Navigation calls and care navigation activities at a reduced caseload.
• Manage and lead a team of Clinical Specialty Care Navigators, including supervising workloads, providing performance feedback, and fostering a collaborative team environment.
• Oversee quality assurance processes to ensure high standards of care and compliance with organizational policies and best practices.
• Design and deliver training programs for new and existing team members, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively.
• Lead strategic initiatives and process improvements, working closely with senior management to align team objectives.
• Provide expert-level clinical support and guidance, including complex case management, crisis intervention, and high-level problem-solving.
• Serve as the primary liaison between the Specialty Care team and other departments (e.g., care support, provider operations, benefits/billing), ensuring smooth communication and integrated care.
• Analyze performance data and client outcomes to inform decision-making and enhance program effectiveness, preparing reports for senior management as needed.
• Address and resolve conflicts or issues within the team, providing support and mediation to maintain a positive work environment.
• Advocate for clients and the Trauma and Mood & Anxiety programs within the organization, contributing to program development and representing the team’s needs and successes.
• Contribute to the development and refinement of policies and procedures, ensuring they meet current standards and support effective care delivery.

What success looks like

• Effective team leadership and high performance
• High-quality assurance and compliance
• Successful training and development of team members
• Strategic contributions to program improvement
• Exceptional client satisfaction and outcomes
• Effective management of complex cases and crises
• Accurate and complete documentation
• Strong interdisciplinary collaboration
• Efficient resolution of operational issues
• High client retention and engagement

What you’ll bring

• Mental Health Licensure required: LCSW, LMFT, LPC with 4+ years of experience in clinical care for trauma, mood, and anxiety disorders.
• Expertise in motivational interviewing and triage, along with advanced skills in leadership, quality assurance, and team management.
• Strong track record of working with diverse populations and a commitment to fostering an inclusive work environment.
• Exceptional ability to oversee and enhance client care delivery and manage complex cases with a high-touch approach.
• Proficient in various computer platforms and systems, with a capability to train others in tech-related tasks and systems.
• Actively pursues professional growth and innovation, encouraging and supporting team members in their own development and adapting strategies to meet evolving needs.
• Proven experience in supervising teams, ensuring quality assurance, and providing training and development.

Bonus qualifications

• Bilingual
• Previous work in a telehealth, startup, or digital health environment

The target base salary range for this position is $87,400, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database https://springhealth.link/jd-2022-09-radfordcomp at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health

Note: We have even more benefits than listed here https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical https://www.onemedical.com/membership/ accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom https://www.noom.com/, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot https://springhealth.link/jd-2023-07-carrotbenefit, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub https://springhealth.link/jd-2023-07-gympassbenefit, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons https://www.brighthorizons.com/, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907 that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive https://www.springhealth.com/careers. If this role excites you, we encourage you to apply.

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.