Compliance Business Partner

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo has raised over $200M in funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

As a Compliance Business Partner , you will support our Trust & Safety team on serious worker escalations and help manage the workers' compensation program for the Worker community. This is a fully remote U.S. role reporting to the Manager of Trust & Safety, within the Legal and Compliance organization. You will work closely with Trust & Safety, Compliance and customer-facing teams.

This is a fit for an early-career HR or employee relations professional who wants to learn to handle sensitive worker cases and manage workers' compensation programs.

We welcome qualified candidates located anywhere in the United States #LI-Remote.

What you'll do

Handling escalated worker incidents

• Act as a point of contact for escalated worker concerns, triaging for severity, urgency and legal exposure
• Support investigations into harassment, discrimination, retaliation and other serious concerns, documenting findings for manager review
• Work with Trust & Safety to de-escalate and resolve cases, and escalate matters needing counsel to Legal
• Track incident patterns, support the T&S manager in identifying trends, and provide process recommendations

Support workers' compensation strategy, process and claims

• Review loss runs and claim trends and share recommendations to reduce frequency and cost
• Handle working with our workers compensation partners and assigning new worker compensation codes
• Assist with day-to-day claims where needed: intake, carrier and adjuster coordination, tracking and follow-up
• Document the claims workflow and suggest improvements
• Issue certificates of insurance (COIs) as needed

Support compliance and process improvement

• Learn customer program operations and flag co-employment risk to Legal and leadership
• Assist in HR and compliance audits as needed

Who you are

• 1– 3 years of HR experience, ideally in employee relations, HR operations or compliance
• Exposure to documenting or investigating harassment, discrimination or retaliation complaints, or a strong interest in learning how
• Foundational knowledge of employment law, and judgment about when to ask Legal or your manager for help
• Familiarity with workers' compensation, or a strong ability to learn it quickly
• Clear writing, including procedures or playbooks, and strong collaboration skills
• A self-starter who improves processes, thrives in a fast-paced setting, and is committed to the worker experience
• You care about the worker experience, stay calm in sensitive situations, and want to build a career in employee relations and compliance.

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Nice to Haves

• HR certification (PHR, SHRM-CP) or workplace investigator training
• Staffing, gig or other contingent-workforce experience
• Familiarity with co-employment, insurance or risk management

Pay Range

The expected pay range for this position is $54,000 - 66,000 per year . Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Benefits and Perks

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity
• We pay 100% of the medical/dental/vision insurance premiums for you
• Generous parental leave plan
• Cell phone reimbursement and company laptop
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in the U.S. or Canada (no more commutes!)
• Team outings, happy hours, company off-sites, and more!

Important Notice Regarding Fraudulent Recruiting

Disclaimer: We only communicate with candidates through official @wonolo.com email addresses.

Employment scammers may impersonate legitimate recruiters, employers, or recruitment firms, using email, text messages, messaging apps (including, LinkedIn, WhatsApp, etc.), or fake social media accounts to contact you. They may advertise roles that do not exist, claim to represent Wonolo, or use our name and branding without authorization.

Wonolo is aware that individuals posing as recruiters have communicated with job seekers about positions with Wonolo that do not exist. We have received reports that the content and method of communication has varied, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive personal information.

Wonolo will never ask a candidate for employment for payment or financial information. All open positions are posted in country specific employment portals available at https://info.wonolo.com/careers/. All legitimate job postings on third-party employment sites will direct candidates to complete an application directly through the Wonolo careers page.

Candidates with additional questions or concerns regarding any recruiting communications or Wonolo’s recruiting process in general should email recruiting@wonolo.com.

About Wonolo

Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.

We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Learn more about us

Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers

Wonolo is one of Glassdoor's best tech companies to work for in 2021

Why G2 Venture Partners Invested in Wonolo

Yong Kim (CEO) on why he's passionate about empowering the in-demand workforce

Commitment to Diversity, Inclusion, Equity, and Belonging

Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We know that diverse backgrounds, perspectives, and experiences make for the best teams, and help to drive high performance. We strive to ensure that our team represents different cultures, perspectives, and backgrounds, as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Wonolo Privacy Statement

By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.

Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.

Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.