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Decision details from the source listing
flexible
Coverage is mainly needed early mornings, weekday evenings, and weekends; exact shifts are discussed based on availability.
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What this posting tells you
Part-time-to-start remote customer support role for a boutique fitness studio group. Support members and on-site trainers in writing through chat, WhatsApp, and email; no phone calls are required. Training is provided, and German is a plus but not required.
Customer success, Operations, Software, Customer support, Writing and content
South Africa, Kenya, Morocco, Nigeria
Timezone overlap is not stated.
Not specified · part-time
- Required timezone overlap is not stated
- Compensation is not listed
Customer success hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketCustomer Support Specialist at The Global Talent Co.
CUSTOMER SUPPORT SPECIALIST
PART-TIME TO START, WITH ROOM TO GROW | REMOTE
Check out The Global Talent Co.’s talent network: https://www.globaltalent.co/network
ABOUT THE COMPANY
Our client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations, with a warm, down-to-earth brand that feels close to its members rather than corporate.
As they open new locations this year, they're building a small, dedicated remote support team to take care of members and on-site staff outside regular hours.
What you'll do
- Be the friendly, reliable point of contact for members reaching out with questions or issues — bookings, account questions, refunds, and similar requests
- Support on-site trainers with occasional urgent requests
- Communicate exclusively in writing (chat/WhatsApp/email — no phone calls required)
- Represent the brand's tone in every interaction: warm, down-to-earth, and genuinely helpful
WHAT WE'RE LOOKING FOR
- Excellent written English
- Genuine empathy and strong people instincts — you read tone well and respond with warmth, even to a frustrated message
- Good judgment and comfort making sensible decisions independently
- Reliability and a sense of ownership — this is a small, remote-first team
- Comfortable working early mornings, evenings, and/or weekends
- German is a plus, but not required
No specific software experience is required — full training is provided.
What we're not looking for
- A traditional call-center agent who relies on scripts and fixed responses
- Someone who needs to check in before every small decision — we want people comfortable using their own judgment
- Someone who prefers highly technical, complex problem-solving — the challenge here is tone and consistency, not troubleshooting difficulty
- A strictly "by the book" approach when warmth and flexibility are what the moment calls for
WHAT'S ON OFFER
- Fully remote, flexible within the coverage windows below
- A growing role with more responsibility over time as the company scales
- A supportive, founder-led team
Schedule
Coverage is mainly needed during early mornings, evenings on weekdays, and weekends. Exact shifts will be discussed during the process based on your availability.
At The Global Talent Co., our mission is to bridge the gap between leading global brands and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.
Working remotely at The Global Talent Co.
The Global Talent Co. is a recruitment agency specializing in connecting US and EU tech companies with top-tier marketing talent from South Africa, significantly reducing hiring costs while maintaining quality.
- Headquarters
- United States
- Team size
- 51-200
- Founded
- 2020
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on The Global Talent Co.'s official careers page before applying.