Implementation Advisor Apprentice

About HighLevel

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our People

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organisation built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our Impact

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.

Learn more about us on our YouTube Channel or Blog Posts.

About the role

We are looking for an Implementation Advisor Apprentice to join our team for a structured 6-month apprenticeship. This full-time programme is designed for someone looking to build a strong foundation in software implementation, customer success, and technology-driven business growth.

Apprentices will be training to become an advisor. They will work on real customer initiatives alongside experienced advisors, gaining hands-on experience in customer onboarding, implementation, business process management, software best practices, and change management.

Programme Details

• Work Type: Apprenticeship
• Department: Customer Success
• Sub-Department: Implementation Services
• Duration: 6 months
• Shift Timings:
• 7:00 AM – 4:00 PM CST, Saturday–Wednesday
• 11:00 AM – 8:00 PM CST, Saturday–Wednesday
• 3:00 PM – 12:00 AM CST, Saturday–Wednesday
• Monthly Stipend: INR 32,000
• Location: Remote – India
• Programme Start: October 2026

Responsibilities

• Understand customer requirements, business needs, and pain points.
• Support customer onboarding and implementation activities.
• Assist in creating implementation and transition plans.
• Support advisors in ensuring successful product adoption and customer outcomes.
• Maintain clear documentation and communicate next steps to customers.
• Assist with webinars, workshops, and customer education sessions.
• Collaborate with internal teams to address customer requirements and implementation needs.
• Stay updated on HighLevel product features and releases.
• Support customers with basic implementation-related issues.
• Build strong customer relationships and contribute to long-term customer success.
• Continuously identify opportunities to improve the onboarding and implementation experience.

Requirements

• Recent graduate in Business Administration, Commerce, Information Technology, or a related field.
• Strong communication and interpersonal skills.
• Basic technical understanding and willingness to learn SaaS products.
• Strong problem-solving and analytical skills.
• Ability to learn new tools, processes, and workflows quickly.
• Ability to work independently and collaboratively in a remote environment.

Nice to Have

• Internship or project experience in SaaS, customer success, technical support, implementation, or consulting.
• Familiarity with CRM or SaaS platforms.
• Basic understanding of business processes and software workflows.

HighLevel India Apprenticeship Policy

This Apprenticeship Policy is issued pursuant to and in compliance with the Apprentices Act, 1961 (as amended), the Apprenticeship Rules, 1992, the National Employability Enhancement Mission (NEEM) Guidelines (if applicable), and the National Apprenticeship Promotion Scheme (NAPS) Guidelines notified by the Ministry of Skill Development and Entrepreneurship.

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