Senior Forward Deployed Engineer

About Remote

Remote is building the infrastructure that makes global payroll and employment possible for everyone, everywhere. Our team is made up of people who want to own a piece of that work, not just contribute to it. That work happens across six continents, only Antarctica left to go, entirely remote. It also requires real fluency with AI in every role, not just familiarity with it.

Our standards are high, and the ownership is total. You'll have the trust and space to find your own way to the best answer, and the support to see it through, because that's how we build things that actually work at this scale. In return, your career grows faster, because at Remote, growth is tied to results. We're founded on the principle that where someone lives should never limit what they can achieve, and we operate exactly that way.

What this role can offer you

As a Forward Deployed Engineer (AI) at Remote, you will work directly with customers and internal stakeholders to design, build, and deploy AI-powered solutions that connect Remote’s platform to customer systems and workflows. You will turn messy, real-world requirements into production-grade implementations — often by building integrations, automations, and agentic workflows — and you’ll translate field learnings back into reusable patterns and product roadmap inputs.

High autonomy and direct ownership of customer outcomes — from discovery through production rollout;

Work at the frontier of practical AI: shipping systems that are reliable, observable, secure, and measurable;

A seat at the intersection of Product, Engineering, Sales/CS, and customer teams — with clear influence on what we build next. Exposure to a wide set of domains (HR, payroll, finance ops, IT, integrations) and complex enterprise ecosystems;

A remote-first environment with strong documentation culture and high trust.

What you bring

Must have

Demonstrated experience shipping production software (backend and/or full-stack) and owning it in production (on-call mindset, debugging, instrumentation);

Strong integration and systems thinking: APIs, event-driven systems, webhooks, auth (OAuth/service accounts), data modeling, idempotency, and failure modes;

Applied AI/LLM experience beyond prototypes: prompt+tool design, RAG and retrieval patterns, evaluation, latency/cost trade-offs, and reliability practices;

Ability to operate in ambiguity: you can go from “problem statement” to “shipped solution” with minimal hand-holding;

Clear, structured communication in writing; ability to explain trade-offs to technical and non-technical stakeholders.

Nice to have

Experience with enterprise environments (security reviews, compliance constraints, procurement, change management);

Experience building with agent frameworks and/or workflow orchestration systems;

Familiarity with HRIS, payroll, identity/access management, or adjacent enterprise domains;

Experience with multi-tenant SaaS, RBAC, and data privacy by design.

Key Responsibilities

Partner with customers to understand operational challenges, constraints, and success criteria; run structured technical discovery and define the “definition of done”;

Translate open-ended problems into clear technical designs and implementation plans (architecture, data flows, integration surfaces, security considerations, rollout strategy);

Build AI-enabled solutions that integrate with customer systems and Remote’s platform (e.g., data pipelines, workflow automations, tool integrations, agentic services) and perform real tasks end-to-end;

Own deployments including reliability, performance, observability, incident response, and continuous improvement;

Develop evaluation and measurement for AI behavior: success metrics, test harnesses, golden datasets, regression suites, and guardrails (quality, safety, privacy);

Work with real data to validate outputs, quantify impact, and iterate quickly based on evidence;

Collaborate cross-functionally with Product and Engineering to ship high-quality solutions and to upstream reusable components;

Create leverage by turning one-off solutions into repeatable playbooks, reference architectures, templates, and internal tooling;

Be the voice of the field: bring back concrete customer needs, edge cases, and constraints that should shape product strategy.

Practicals

Team

Remote Build / Customer Engineering (or equivalent)

Location

Remote

Time zones

Ability to overlap with customer working hours as needed

Travel

: Whilst the majority of the work is Remote, please expect around 10% of travel for customer engagements

Start date

As soon as possible

Application process

Recruiter screen

Hiring Manager interview

Technical challenge

Team interview

Bar Raiser interview

Executive interview

Offer + Prior employment verification check

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

work from anywhere

flexible paid time off

flexible working hours (we are

async

)

16 weeks paid parental leave

budget towards

co-working spaces, learning and wellness

(including gym memberships)

mental health support services

stock options

home office budget & IT equipment

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.

We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.

If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

Please note we accept applications on an ongoing basis.

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay locally competitive rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hire globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The interviewer will share further details with the candidate on the more restricted pay range for the role in line with their specific location. The individual pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, internal parity and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is $63,900 to $179,800.