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Decision details from the source listing
3+ years stated
fixed
8:00 AM–5:00 PM IST, Tuesday through Saturday (40 hours per week)
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What this posting tells you
Fully remote, full-time customer support role serving customers across APAC. Requires 3+ years of technical support experience and English proficiency at CEFR C2 or ILR Level 5. The fixed schedule is 8:00 AM–5:00 PM IST, Tuesday through Saturday. Compensation is described as U.S.-benchmarked but no salary or pay range is stated.
Backend, Customer success, Marketing, Mobile engineering, Product, Software, Customer support
Thailand
IST
Mid-level · full_time
- Compensation is not listed
Backend hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketCustomer Support Specialist, APAC at Circle
About the role
We're looking to expand our customer support team! This team is the first line of support for our customers at Circle. We respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges. We're at the point of our journey where we now have a robust support team of over 30 teammates spread across the entire globe, all aiming to make sure our customers are supported as Circle continues to grow.
This is a fully remote, full-time position. Candidates must be available to work 8:00 AM to 5:00 PM IST, Tuesday through Saturday (40 hours per week). This is a requirement of the role.
WHAT YOU'LL BE DOING
- Prioritize customer issues across our email channels.
- Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities.
- Become an expert on the Circle product, along with our internal staff admin tool.
- Advise creators on practical solutions as they launch and build their communities.
- Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app.
- Escalate feedback to inform and improve our product.
- Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more.
- Identify trends from customer inquiries to suggest proactive solutions.
- Collaborate with a global team through Notion, Slack, and Zendesk.
WHAT YOU'LL NEED TO BE SUCCESSFUL
- Strong alignment with our values. Find our values on our career page if you haven't read up on them yet.
- You are proficient in English (spoken, written, and reading) at a CEFR Level C2 https://magoosh.com/english-speaking/english-proficiency-levels-a-guide-to-determining-your-level/ / ILR Level 5 https://www.govtilr.org/.
- 3+ years of experience in a technical support role, ideally in SaaS.
- Strong written and verbal communication skills.
- You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap.
- You're skilled at understanding and implementing technical workflows at a fast pace.
- You love understanding customer needs, and get satisfaction out of being extremely helpful.
- You are a team player, and thrive in a collaborative work environment.
- You enjoy learning new topics, and are eager to embrace new product developments.
BONUS POINTS
- Experience working with Zendesk. This is the ticketing system we use.
- You've worked in a 100% remote role before, with an international team.
- Experience working with community, payment, live stream, or content-related products.
- Experience with automation and/or Zapier to create workflows.
- Experience troubleshooting application logins and/or Single Sign-On flows.
- Familiarity with troubleshooting API issues.
COMPENSATION & BENEFITS
Circle offers U.S.-benchmarked compensation globally, equity in the company with ongoing refresh grants, and 35 days of paid time off each year.
We’re a remote-only team that comes together twice a year for company retreats in incredible destinations around the world. Alongside incredible flexibility and autonomy, we offer a benefits package that supports health, wellbeing, and professional growth. Learn more in our Candidate Hub. https://circleco.notion.site/circle-candidate-hub
Working remotely at Circle
Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currencies and public blockchains for payments, commerce and financial applications worldwide.
- Headquarters
- United States, Australia, Singapore, Taiwan, United Kingdom, Canada, and Germany
- Team size
- 501-1000
- Founded
- 2013
Remote hiring signal is inferred from active confirmed-remote job listings.
Review current openings on Circle's official careers page before applying.