Principal CRM Engineer

About Remote

Remote is building the infrastructure that makes global payroll and employment possible for everyone, everywhere. Our team is made up of people who want to own a piece of that work, not just contribute to it. That work happens across six continents, only Antarctica left to go, entirely remote. It also requires real fluency with AI in every role, not just familiarity with it.

Our standards are high, and the ownership is total. You'll have the trust and space to find your own way to the best answer, and the support to see it through, because that's how we build things that actually work at this scale. In return, your career grows faster, because at Remote, growth is tied to results. We're founded on the principle that where someone lives should never limit what they can achieve, and we operate exactly that way.

What this job can offer you

As a Principal CRM Engineer, you set the technical standards and architectural direction for Remote's CRM platform. You lead pivotal company-wide initiatives, make decisions that shape the entire RevOps function, and provide thought leadership on how our revenue systems evolve. You combine deep platform expertise with the conceptual thinking required to tackle problems that have no established answer and you build the capability of the engineers around you, including how the team designs and works with AI and agentic systems.

Key Responsibilities

Architecture & Technical Direction

Own the architectural direction of the CRM platform, making decisions that impact the entire RevOps function

Set the technical standards and best practices the team builds to, and ensure the technical infrastructure supports functional goals

Evaluate intangible factors and second-order consequences in build-versus-buy and platform decisions, including where the answer isn't established

Challenge existing approaches rather than defaulting to how things have been done

AI and Agentic Engineering

Design agentic workflows with bounded ownership of meaningful end-to-end work, defining the observable outcomes, constraints and checks that determine completion

Establish how AI-generated output is verified before it reaches human review, and own the standards that keep accountability where consequences demand it

Build recurring context, tooling and checks into the shared system so improvements are inherited rather than repeated

Treat repeated avoidable intervention as a system defect and design it out

Pivotal Initiatives

Lead company-wide initiatives that shape revenue operations, customer experience and company strategy

Tackle unique and ambiguous problems that require conceptual thinking rather than established patterns

Own the technical approach on work spanning multiple systems, teams and functions

Thought Leadership & Influence

Establish networks across Engineering, Data, Finance and Product, and represent the platform in cross-functional technical decisions

Communicate complex technical concepts to diverse stakeholders, from engineers to executive leadership

Advise leadership on platform risk, technical debt and the strategic implications of architectural choices

Anticipate change and prepare the team for it

Capability Building

Develop the engineers around you, mentoring Senior Developers toward architectural thinking

Raise the team's capability in AI-assisted and agentic engineering, including the judgement to validate what these tools produce

Foster professional growth and a culture of continuous improvement within the team

Share knowledge openly and set the bar on quality through review and pairing

What you bring

Extensive CRM engineering experience, including large-scale migration, re-architecture or equivalent transformative work

Expert-level Apex, LWC and SOQL, with demonstrated problem-solving at volume and under platform constraints

Demonstrated experience designing AI-assisted or agentic workflows in production, with the technical depth to validate their output

Proven ownership of architectural decisions with function-wide or organisation-wide impact

Ability to reason across systems beyond the CRM, including data platforms, billing and revenue systems

Track record of influencing senior stakeholders and shaping technical strategy

Demonstrated mentorship and capability-building with senior engineers

Salesforce Platform Developer II and Application or System Architect certification, or equivalent depth in a comparable CRM platform

Application process

Interview with recruiter

Interview with hiring manager

Team Interview with small live exercise

Bar raiser interview

Offer and

Prior employment verification check

#LI-DNI

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay locally competitive rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hire globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The interviewer will share further details with the candidate on the more restricted pay range for the role in line with their specific location. The individual pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, internal parity and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is $188,560 to $212,130.